SCADA Dispatcher

Objectives\r\n\r\n\r\n\r\nTo assist the power restoration process by relaying information from the Outage Management System (OMS), Supervisory Control and Data Acquisition (SCADA) System, Graphical Information System (GIS), and Customer Information System (CIS) to the appropriate personnel.\r\n\r\n\r\n\r\nTo operate the power system\'s remote-controlled equipment by following the instructions of a qualified person.\r\n\r\n\r\n\r\n To enhance member relations by providing prompt, courteous 24-hour telephone service and appropriate referral for problem-solving measures.\r\n\r\n\r\n\r\n To provide supplemental record-keeping/clerical support for other departments of the Association.\r\n\r\n\r\n\r\nReporting Relationships\r\n\r\n\r\n\r\n Operations Engineer\r\n\r\n\r\n\r\n Supervision of none\r\n\r\n\r\nIII. Responsibilities and Authorities\r\n\r\n\r\n Performs personally the following activities unique to this position:\r\n\r\n\r\n\r\n Receives and dispatches outages or trouble calls from consumers to specified on-call personnel during assigned shift. Also responsible for calling in extra help when needed, as instructed by the men on call, the Manager of Maintenance Services, or other Management personnel.\r\n\r\n\r\n\r\n Operates voice communication equipment to assist in the coordination of field personnel working outages or performing switching.\r\n\r\n\r\n\r\n Maintains various records and logs as required by departmental or operating procedures.\r\n\r\n\r\n\r\n Responsible for collecting, recording, and reporting all outage data through the OMS to include affected outage devices and their locations, areas of our system affected by the outages, affected consumers, time statistics, and other outage information. Report all major system outages and/or unusual conditions to the supervisor.\r\n\r\n\r\n\r\n Arranges mail-outs in a designated order: numerically, alphabetically, or chronologically as requested.\r\n\r\n\r\n\r\n Logs records, such as pool car, hand-held radio, critical incidents, temporary repairs, etc., in a timely and effective manner as requested.\r\n\r\n\r\n\r\n Assigns and logs Caution/Hold Orders, serves as a point of contact between outside entities related to these Orders, and ensures that these Orders are released in a timely fashion.\r\n\r\n\r\n\r\n Responsible for being able to read and understand system maps in conjunction with the information systems (OMS, SCADA, GIS, CIS) and print special maps as requested.\r\n\r\n\r\n\r\n Document any discovered mapping discrepancies to be reported to the Operations Engineer.\r\n\r\n\r\n\r\n Responsible for keeping all assigned and departmental equipment cleaned, charged, and operational.\r\n\r\n\r\n\r\n Follows recorded Notification Procedures regarding problems with Outages, Radio Communication, Telephones, OMS, CIS, Building or Grounds, accidents or injuries, and any other emergencies.\r\n\r\n\r\n\r\n Must become familiar with the CIS and be able to access billing data for reconnects and consumer inquiries, initiate service orders, and make consumer information changes.\r\n\r\n\r\n\r\n Must become familiar with Microsoft® Word and Excel software.\r\n\r\n\r\n\r\n Responsible for routing service orders using the current CIS software. Dispatch service orders, outage calls, and other trouble tickets to the serviceman\'s truck using the current dispatch software.\r\n\r\n\r\n\r\n Responsible for taking appropriate action when any SCADA status or telemetry point is in alarm.\r\n\r\n\r\n\r\n Knows how to use SCADA control points and can operate them safely when called upon to do so.\r\n\r\n\r\n\r\n Performs such other duties as assigned.