Scheduler, Crewmember Support

Job Category: Crew Planning & Scheduling POSITION PURPOSE At Republic Airways, Crew Schedulers are introduced to the operation through a structured onboarding and development program and gradually expand their responsibilities as they gain experience and demonstrate proficiency. Upon successfully completing the qualification process, they advance to become fully qualified Crew Scheduling Operations Specialists. At Republic Airways, Crew Scheduling Operations Specialists are critical decision-makers who directly influence our operational performance, cost efficiency, and crewmember productivity. When weather or other disruptions impact the air travel system, the Crew Scheduling team becomes the operational recovery center—making rapid, high-stakes decisions that keep flights moving, ensure our Crewmembers are supported, and help our passengers reach their destinations safely, while minimizing delays and maximizing efficiency. ESSENTIAL DUTIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned to this position as needed. Ensure Pilots and Flight Attendants are scheduled in full compliance with FAA regulations, collective bargaining agreements, and company policies Assign legal and qualified crew members to open trip pairings to support on-time performance, crew legality, and operational reliability Make decisions daily on the use of resources, performance, and budgets. Decisions could require additional expenditure of resources if not sound decisions Fierce focus on exceeding Republic’s Flight Plan Operational KPI initiatives Monitor crew connections and proactively replace crews to avoid delays and preserve schedule integrity Utilize critical decision-making ability to resolve conflicts and recover open flying caused by irregular operations, crew unavailability, or legality constraints Make high-impact, time-sensitive decisions to preserve schedule integrity and minimize operational delays Collaborate with Dispatch, Maintenance, and other operational departments to resolve real-time challenges Communicate schedule adjustments to crewmembers with clarity, professionalism, and urgency Provide 24/7 support to crewmembers, including schedule modifications, travel logistics, and contract-related inquiries Review and align daily reserve coverage to ensure maximum utilization and cost-effectiveness Contribute to the onboarding and development of new Crew Scheduling Operations Specialists through hands-on training and mentorship Maintain expert-level knowledge of federal aviation regulations and applicable labor agreements Operate multiple specialized software systems to track and solve complex scheduling problems, while handling a high volume of phone calls and chat communications Uphold Republic Airways’ BEST guiding principles and contribute to a culture of safety, efficiency, and accountability Performs other duties as assigned or required. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES The requirements listed below are representative of the knowledge, skill, and/or ability necessary to perform this job. EDUCATION and/or EXPERIENCE . Candidates may qualify through either a high school diploma/GED with relevant professional experience or a college degree. Previous experience delivering high-quality customer support within a dynamic, high‑stakes operational setting—preferably in aviation, transportation, or 24/7 operations Demonstrated ability to make sound, time-sensitive decisions in high-pressure environments Proven capacity for critical thinking and complex problem-solving Strong aptitude for learning and applying detailed regulatory language, including FAA regulations and union contract provisions Exceptional attention to detail and ability to manage multiple priorities simultaneously Comfortable navigating ambiguity and adapting quickly to changing operational conditions Professional verbal and written communication skills Reliable attendance and a stable work history Ability to work any assigned schedule awarded by seniority bid, including early mornings, evenings, overnights, weekends, and holidays. Proficiency in Microsoft Office and ability to learn and operate specialized airline operations systems Able to speak, read, understand, and write English Ability to sit or stand at a workstation for extended periods (up to 10-hour shifts) PREFERRED EDUCATION and/or EXPERIENCE Bachelor's degree in aviation or a related discipline 1 year of experience in airline operations, crew scheduling, or a regulatory compliance role Familiarity with FAR 91, 121, and 117 Desire to grow professionally within Republic Airways LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Able to deliver negative information in a tactful and professional manner. In order to communicate effectively with crew, peers, and vendors must be able to speak, read, understand, and write English. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form. REASONING/PROBLEM SOLVING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to multitask while still upholding a sense of urgency. DECISION MAKING Makes decisions and determines best methods to solve problems by referring to established policies and procedures. Able to apply critical thinking, problem solving and attention to detail when making decisions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Able to move about the work environment. Frequently required to stand, walk, sit, talk and hear. Able to sit or stand at a workstation for 10-hour shifts WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Self motivated and able to work independently and within a team environment. Able to thrive in a high-stress, high-volume working environment Typically, not exposed to extreme environmental conditions. Must be able to work a varied schedule including nights, weekends and holidays. TRAVEL REQUIREMENTS Travel up to 10% of the time, including nights, weekends, holidays, and overnight stays. EQUAL OPPORTUNITY EMPLOYER, DISABILITY, AND VETERAN ACCOMODATIONS All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Equal Opportunity Employer, Disability and Veteran Accommodations All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.