Scheduling Coordinator

Position: Permitting Inspection Scheduler 📍 Onsite | Irving, TX 🕒 Monday–Friday | 8:00 AM to 4:30 PM | Full-Time Looking for a fast-paced opportunity where you can stay organized, help customers, and play an important role in keeping projects moving forward? West Shore Home is hiring a Permitting Inspection Scheduler to join our team. In this role, you’ll coordinate inspections for customer projects across our locations, working with customers and internal teams to schedule appointments, maintain accurate records, and ensure inspections are completed in accordance with local requirements. This is a high-volume, detail-oriented role focused on communication, organization, problem-solving, and delivering an exceptional customer experience. What You’ll Do Make high-volume inbound and outbound calls to schedule customer inspections Communicate with customers through phone calls, emails, and text messages Respond to incoming calls and voicemails, directing inquiries as needed Review reports to identify jobs ready for inspection and coordinate scheduling Accurately document inspection details and updates in our CRM system Ensure inspections are completed in accordance with local requirements Partner with branch leadership and Customer Service teams to identify jobs ready for inspection Provide updates to leadership on inspection status and progress Maintain established performance metrics while delivering exceptional customer service What We’re Looking For High school diploma or equivalent required Strong attention to detail and organizational skills Ability to manage multiple priorities in a fast-paced environment Strong communication and customer service skills Ability to handle a high volume of calls while maintaining accuracy and professionalism Strong problem-solving skills and a proactive approach to work At least 2 years of customer service experience preferred Experience with Salesforce and Microsoft Excel preferred Compensation & Benefits Competitive hourly compensation Medical, Dental, and Vision insurance 401(k) with company match PTO and paid holidays Employee discounts and referral program Career growth opportunities About West Shore Home At West Shore Home, we’re redefining the home remodeling experience. Since 2006, we’ve built our business around delivering exceptional customer experiences through our own trained employees, proprietary technology, and a commitment to doing things the right way. With operations across more than 25 states, over 330,000 homeowners served, and more than 68,000 five-star reviews, we’re proud of the reputation we’ve built and the people who make it possible. When you join West Shore Home, you become part of a growing organization that values innovation, accountability, teamwork, and continuous improvement. We’re committed to helping our employees reach their potential, make a meaningful impact, and grow their careers as we work toward becoming America’s Most Admired Home Remodeling Brand®.