Second Line IT Support Analyst
Thompsons Solicitors
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- Location
- London, United States
- Work style
- Hybrid
- Job type
- Other
- Posted
- Oct 14
- 6 days ago
Career path
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About the company
Thompsons Solicitors
Law practice · 501 to 1,000 employees
What you'll do
- We're looking for someone with strong analytical and troubleshooting skills, broad knowledge of Microsoft technologies, Active Directory and SQL. You'll be a confident communicator who can explain technical concepts clearly and provide exceptional customer service under pressure. In return, you'll join a collaborative team where your expertise is valued, your ideas are heard, and your work has a real impact on colleagues across the business.If you're passionate about technology, problem-solving, and continuous improvement, we'd love to hear from you.Apply today and help us deliver technology solutions that make a difference.
What you need
- This is more than a helpdesk role. You'll investigate and resolve complex application and systems issues, carry out root cause analysis, support IT projects, and work closely with development and business analyst's to identify long-term solutions. You'll also mentor first-line colleagues, contribute to our knowledge base, and help shape improvements that enhance the user experience across the firm.
Key skills
Microsoft technologiesActive DirectorySQLanalytical and troubleshooting skillsroot cause analysiscustomer serviceconfident communicator
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Perks
- Full training
- Life assurance
See full description on company page, apply now
Read the full posting here
Solve problems. Drive improvements. Keep the business moving.Are you the person others turn to when a technical issue needs more than a quick fix? We're looking for a talented Second Line IT Support Analyst to join our IT team and play a key role in delivering outstanding support across our national office network.The role...This is more than a helpdesk role. You'll investigate and resolve complex application and systems issues, carry out root cause analysis, support IT projects, and work closely with development and business analyst's to identify long-term solutions. You'll also mentor first-line colleagues, contribute to our knowledge base, and help shape improvements that enhance the user experience across the firm. Who we are looking for...We're looking for someone with strong analytical and troubleshooting skills, broad knowledge of Microsoft technologies, Active Directory and SQL. You'll be a confident communicator who can explain technical concepts clearly and provide exceptional customer service under pressure. In return, you'll join a collaborative team where your expertise is valued, your ideas are heard, and your work has a real impact on colleagues across the business.If you're passionate about technology, problem-solving, and continuous improvement, we'd love to hear from you.Apply today and help us deliver technology solutions that make a difference.What we offer you...Full training and ongoing developmentClear opportunities to build your IT career23 days' annual leave plus bank holidaysAdditional leave over ChristmasGenerous pension schemeHealthcare Cash Plan (Medicash)Life assurance and permanent health insuranceEnhanced maternity and paternity payEmployee Assistance ProgrammeCycle to Work schemeSports & social clubTravel and parking loansFinancial support for professional development