Securities Service Specialist - Office Services

Management Level I EQ, Next Starts Now We are EQ, a fintech that connects the future of capital, communications, and governance, building trust and confidence in every market we serve. Our 5,000 employees support over 20 million shareholders and 12,000 leading organizations globally. EQ’s mission is to digitize every aspect of shareholder interaction, making investments more accessible, transparent and more engaging than ever before. With the integration of Notified, EQ is the only global technology partner dedicated to both public relations and investor relations solutions. Location : This role will be based out of our Mendota Heights, MN office and will be fully onsite. Role Summary Office Services team handles all processing activities associated with incoming and outgoing daily mail. The team provides coverage for the physical window for mailing vendors and couriers. The team is also responsible for reports of certificates that are no longer valid. Office Services manages internal requests including inventory. Core Duties/Responsibilities The successful candidate will be responsible for the following: Customer Service (internal & external) Researching inquires Reviewing time sensitive and/or complex documents Revising departmental procedures Coordinate situations that involve other departments. Sorting and delivering incoming mail Internal mail runs Identifying, cancelling certificates, and destruction of certificates Handling internal customer requests Central Supplies – Ordering and managing inventory Processing outgoing mail – USPS, Fed Ex, UPS Skills, Capabilities and Attributes The successful candidate will demonstrate the following experience, skills and behaviors: Strong attention to detail and accuracy skills Ability to work independently and multi-task Intermediate knowledge of Microsoft Office Suite Excellent verbal, written, and interpersonal communication skills. Organization, time-management, and prioritization skills Team player with strong relationship-building skills High school Diploma or equivalent GED 18+ months of experience in one or a combination of the following: customer service, operations, financial services, accounting, business processing, analytical, financial, clerical, or call center. Lift 30 lb. boxes. Compensation We offer a starting rate in the range of $20.00-21.00 hourly USD. Compensation packages are commensurate with experience and location. Equal Opportunity Statement We are an equal opportunity employer and make employment decisions without regard to race, creed, religion, national origin, sex (including pregnancy, gender identity, and sexual orientation), parental status, marital status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, status with regard to public assistance, or any other characteristic protected under federal, state, or applicable local law. Please note any offer of employment is subject to satisfactory pre-employment screening checks.