Service Administrator

SummaryrnThe Service Administrator position provides administrative and customer service support to Customer Service Center(s).rn rnEssential Job Duties:rnrnAnswers incoming phone calls and direct calls to the appropriate party.rnHandles general customer inquiries, i.e. invoices and billing questions, general product information.rnCollects on past due invoices.rnInputs billing data.rnGenerates and completes quality work orders.rnCompletes inter-division billing (installation, intra-shop transfers & warranty).rnInputs, tracks, and verifies commissions using Quarterly Commission Report.rnUtilizes and prints the Open Order Report on a weekly basis.rnSchedules technicians from the Open Order Report.rnReviews and processes Accounts Payable invoices.rnUtilizes the Metrix Software to open, process, and complete orders.rnTypes correspondence for the Area Sales Manager(s).rnOrders all publications, literature, and office supplies; maintain the filling of literature.rnManages parts inventory, including maintaining the order log, pricing/ordering parts, working with various vendors.rnMaintains the quotation log for the Customer Support Center.rnMaintains current driver qualification files for Department of Transportation (DOT) requirements.rnOther duties as assigned.rnrn rnRequired Qualifications - Required qualifications to effectively perform the job. An equivalent combination of education, training and experience will be considered. (Additional requirements may be designated by position.)rnrnThis position requires a high school diploma or equivalent.rnMust have one year of directly related work experience.rnrn rnKnowledge, Skills and Abilities - May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.rnrnProficient in Microsoft Office products - specifically Excel, Word and Outlook.rnCritical thinker with exceptional attention to detail.rnExcellent problem-solving skills.rnExcellent communication skills, both verbally and in writing. rnAbility to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.rnAbility to develop and maintain business relationships.rnrn rnWork Environment - Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.rnrnGeneral office conditions. Exposed to moderate noise levels.rnrn rnPhysical Abilities - Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.rnrnRequired to use close vision and be able to focus.rnRegularly required to talk and hear; frequently required to sit, stand and bend at the knee and waist, and walk.rnMust be able to have repetitive wrist, hand and/or finger movement to type and work on computer.rnMust have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.rnRegular attendance is a necessary and essential function.