Service Administrator

Service Administrator Please fill in the highlighted areas below POSITION SUMMARY We are seeking a detail-oriented and organized individual to join our team! As a service administrator you will play a key role in supporting the daily operations of the service department. ESSENTIAL DUTIES AND RESPONSIBILITIES Duties (Most Important to Least Important) Schedule service appointments and coordinate with technicians to ensure timely completion of work. Communicate with customers regarding service updates, quotes, warranty status, and pick up scheduling. Submit warranty claims as needed and ensure proper documentation is completed and filed. Work closely with the parts department regarding parts needed for service jobs. Support the service manager and team in coordinating internal and retail repair orders. Reconcile service invoices, ensuring labor and parts are correctly billed. Maintain service files and customer records in an organized and accurate manner. Any other duties as assigned. SKILLS Strong organizational skills and detail oriented Excellent customer service skills Excellent written and verbal communication skills Proficiency in Microsoft office Ability to multitask and prioritize in a fast-paced environment QUALIFICATIONS / REQUIREMENTS High school diploma or equivalent required; a degree in Business Administration, Sales, or related field is preferred. PHYSICAL DEMANDS Use the table / checklist below to indicate what is required of this position. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Using the rating scale below, indicate how often the following physical activities and environmental conditions are required/present in performing the Essential Job Responsibilities. C=Constantly F=Frequently O=Occasionally R=Rarely (5-8 hrs. /shift) (2-5 hrs. /sift) (Up to 2 hrs. /shift) (Not regular part of job) Physical Activities Remaining in a stationary position, often standing or sitting for prolonged periods C Repeating motions that may include the wrists, hands and/or fingers C Moving about to accomplish tasks or moving from one worksite to another F Operating motor vehicle R Communicating with others to exchange information C Assessing the accuracy, neatness and thoroughness of the work assigned F Hearing C Talking F Seeing C Eye/Hand/Foot Coordination C WORK ENVIRONMENT Use the table / checklist below to indicate the environmental conditions and physical demands of the position. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. How would you best describe the environmental demands for this position? (Check only one) Environmental Conditions No adverse environmental conditions expected Poor ventilation Hazardous conditions Small and/or enclosed spaces Noisy environments X Exposure to intense weather conditions How would you best describe the physical demands for this position? (Check only one) Physical Demands Sedentary work that primarily involves sitting/standing ☐ Light work that includes moving objects up to 20 pounds ☒ Medium work that includes moving objects up to 50 pounds ☐ Heavy work that includes moving objects up to 100 pounds or more ☐ This position operates exclusively in an indoor office environment with controlled temperatures. (Y/N) DO NOT MAKE ANY EDITS TO THE BELOW PORTION OF THE JOB DESCRIPTION: OneWater Marine is an Equal Opportunity Employer and complies with ADA regulations as applicable. NoteThis job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.