Service Advisor
Ricardo Caballero Automotive Group
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- Location
- Barranquitas, PR
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 1
- 19 days ago
Career path
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What you'll do
- Promotes, manages and sets appointments for the next maintenance for the clients you are currently serving.
- Keeps customer information updated in the data system. In addition, you must create a file for new clients without an appointment.
- Identifies and confirms the service needs of our clients.
- Guide the client regarding the services offered in our workshop, as well as the warranty that applies to their vehicles.
- Estimates prices for mechanics and maintenance services in the workshop, based on the parameters established by Ricardo Caballero Automotive Group.
- Fill out and process the repair order.
- Performs the “check in” and “check out” of the vehicle with the client and guides them on the company policy regarding objects left in the car and their removal.
- If any change occurs in the previously estimated prices for a repair, you must notify the customer and request their authorization to continue with the required operation. If it is necessary to add lines of work, they are done before it is carried out and obtains the client's signature so that the technician can work on it and punch it out.
- Validates with the Technician or Lead Technician the status of the units under repair in his/her charge.
- Keeps clients informed of the operating status of their units and records comments in the system.
- Stay aware of campaigns that apply to vehicles under repair and guide customers about them. The campaign verification report must be attached to the vehicle repair order.
- Advise clients on the proper use and needs of their vehicles: required inspection and maintenance time. Based on manufacturer specifications. Make follow-up calls for service prospects.
- Promote the sale of accessories to units, specifying item and installation cost, installation and delivery time.
- Verify that the information in the repair order is complete in all its parts.
What you need
- Knowledge and skills in Automotive Mechanics.
- Knowledge of Information Systems.
- Experience in Customer Service
- Experience [preferred] in the Automotive Industry
- Current driver's license
- Good verbal and written communication
- Bilingual [English and Spanish] preferred
- Mathematical ability, addition and subtraction.
- Ability to understand and follow instructions
Key skills
Automotive MechanicsInformation SystemsCustomer ServiceCurrent driver's licenseverbal and written communicationMathematical abilityfollow instructionsBilingual [English and Spanish]
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Perks
- Professional development training
- Private medical insurance
- uniform provided
- Christmas Bonus
See full description on company page, apply now
Read the full posting here
Position Summary:
The service advisor is the first person on the service line to have contact with our customers. Additionally, she is responsible for ensuring that the customer's experience at the dealership while waiting for their vehicle is pleasant.
Responsibilities:
Promotes, manages and sets appointments for the next maintenance for the clients you are currently serving.
Keeps customer information updated in the data system. In addition, you must create a file for new clients without an appointment.
Identifies and confirms the service needs of our clients.
Guide the client regarding the services offered in our workshop, as well as the warranty that applies to their vehicles.
Estimates prices for mechanics and maintenance services in the workshop, based on the parameters established by Ricardo Caballero Automotive Group.
Fill out and process the repair order.
Performs the “check in” and “check out” of the vehicle with the client and guides them on the company policy regarding objects left in the car and their removal.
If any change occurs in the previously estimated prices for a repair, you must notify the customer and request their authorization to continue with the required operation. If it is necessary to add lines of work, they are done before it is carried out and obtains the client's signature so that the technician can work on it and punch it out.
Validates with the Technician or Lead Technician the status of the units under repair in his/her charge.
Keeps clients informed of the operating status of their units and records comments in the system.
Stay aware of campaigns that apply to vehicles under repair and guide customers about them. The campaign verification report must be attached to the vehicle repair order.
Advise clients on the proper use and needs of their vehicles: required inspection and maintenance time. Based on manufacturer specifications. Make follow-up calls for service prospects.
Promote the sale of accessories to units, specifying item and installation cost, installation and delivery time.
Verify that the information in the repair order is complete in all its parts.
Requirements:
Knowledge and skills in Automotive Mechanics.
Knowledge of Information Systems.
Experience in Customer Service
Experience [preferred] in the Automotive Industry
Current driver's license
Good verbal and written communication
Bilingual [English and Spanish] preferred
Mathematical ability, addition and subtraction.
Ability to understand and follow instructions
Kind of position:
Full time, Indefinite contract
Benefits:
Professional development training.
Private medical insurance
uniform provided
Christmas Bonus
Schedule:
From Monday to Saturday
One day off during the week and on Sundays
Job Location:
Face-to-face employment
*Equal Employment Opportunities