SERVICE ADVISOR
Smith Automotive Group
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- Location
- Morrow, GA
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 12
- 7 days ago
Career path
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About the company
Smith Automotive Group
Retail · 501 to 1,000 employees
What you'll do
- Greet customers, identify service needs, recommend services, and provide cost and completion estimates.
- Track repairs, administer warranty work, confirm appointments, inspect completed vehicles, and communicate with customers.
What you need
- Requires two or more years of previous experience as a service advisor, a high school diploma or equivalent, and a valid driver license in the state of work with a good driving record.
- Also requires excellent customer service skills and the ability to work well in a process driven environment.
- Education: a high school diploma
Key skills
customer service skillscommunicationproduct knowledgeValid driver licensegood driving record
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Perks
- Monthly Bonuses
- Health Medical
- Dental
- Vision Insurance
- Life and Disability Insurance
- 401K Retirement Savings Plan
- Paid Time Off
- Employee Vehicle Purchase Program
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Job Type
Full-time
Description
If you believe Customer Service is a true craft -- one built on charisma, communication and thorough product knowledge - we want to talk to you!
As a
Service Advisor
you will be responsible to meet and greet service customers promptly in a professional and courteous manner.
Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
Meet requirements of the state and federal law for automobile repair and consumer protection.
Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.
Requirements
Minimum Requirements
Two or more years of previous experience as a service advisor.
High school diploma or equivalent.
Valid driver license in the state that you will work and a good driving record.
Great attitude with high-energy personality.
Excellent customer service skills.
Professional appearance and work ethic.
Ability to work well in a process driven environment.
Benefits
When you join our organization, you’ll enjoy comprehensive training, competitive compensation, and unparalleled benefits. You will experience the best that a career in the automotive industry has to offer.
Strong pay plan! Based on experience!
Monthly Bonuses
Health Medical, Dental & Vision Insurance
Life and Disability Insurance
401K Retirement Savings Plan
Paid Time Off
Employee Vehicle Purchase Program