Service Advisor- Villages Subaru (Experience Only)
Morgan Auto Group
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- Pay
- $60K to $100K
- a year
- Location
- Leesburg, FL
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 1
- 18 days ago
Career path
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About the company
Morgan Auto Group
Automotive · 1,001 to 5,000 employees
Villages Subaru is part of the fast-growing Morgan Auto Group, a Florida leader in automotive retail.
What you'll do
- Greet all customers promptly and provide timely professional service
- Listen to customer inquiries, identify service needs, resolve concerns, and sell additional services
- Estimate cost and completion time and settle customer accounts
- Communicate with customers about the status of work
- Coordinate activities to ensure repair work is fixed right the first time and completed on time
- Obtain customer written approval on repair orders and inspect finished orders for accuracy
- Contact customers about service appointments and scheduled maintenance
- Document repair order changes and review repairs and charges with customers
What you need
- Experience as a Service Advisor is required.
Key skills
Service Advisor experiencecustomer servicecommunicationadd-on sales
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Perks
- Health insurance
- Dental insurance
- Vision
- Disability insurance
- Health Savings Account
- 401(k) with company match
- Paid Time Off
See full description on company page, apply now
Read the full posting here
Villages Subaru is part of the fast-growing Morgan Auto Group, a Florida leader in automotive retail. We are looking to add a qualified Service Advisor to our team. We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Our Advisors make on average between $60k-$100k depending on experience!!*
In addition to competitive pay, we offer our associates the following benefits:
· Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account
· 401(k) with company match
· Professional work environment, with job training and advancement opportunities
· Paid Time Off
· Tenure Bonuses
· Employee discount programs
· Referral programs
RESPONSIBILITIES:
· Greets all customers promptly; provides timely professional service.
· Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
· Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
· Estimates cost and completion time/settles customer accounts.
· Communicates with customer about status of work.
· Coordinates activities to ensure repair work is fixed right the first time and completed on time.
· Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.
· FtechMeets or exceeds goals for add-on sales.
· Meets or exceeds OEM Customer Satisfaction Index expectations
· Delivers the right car in perfect condition every time.
· Identifies repeat customers/first time customer and treats them accordingly.
· Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
· Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.
· Documents repair order changes.
· Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
· Promptly addresses and resolves customer viewpoint and service follow-up issues.
*see hiring manager for details
EOE/DFWP