Service Advisor

Job SummaryAre you looking for an opportunity to use your engaging and enthusiastic personality to build a fulfilling career in customer service sales while making a meaningful impact on customers' success?nApply today and join a team of seasoned industry professionals eager to share their knowledge and experience to help you succeed in a new role!nAs a Whiteford Kenworth Service Writer, you will have the opportunity to utilize your outstanding teamwork and networking abilities to build meaningful, long-term relationships with our customers.nHave fun utilizing your advanced communication skills to keep customers updated on service status utilizing text, email, phone, and our proprietary service communication portal. Enjoy the opportunity to work in an organization committed to training and development which supports your pursuit of goals within a fast paced, dynamic environment where no two days are the same. Creatively utilize your ability to find and develop new customer relationships, promoting Kenworth, one of the world most trusted brands.nJob Responsibilities:nnBuild long-term trusted relationships with our B2B customers and partnersnEnsure that customers receive prompt, courteous, and effective servicenMaintain and grow current customer relationships though consistent but varied contactnProvide concierge support for all inquiries, whether electronic, phone, or in-person, to ensure customer satisfactionnAnswer questions utilizing our experienced technical team and service info system regarding warranties, services, and repairsnActively monitor and communicate repair opportunities to business partners utilizing our proprietary truck diagnostic systemnAdditional duties as assignednnQualifications:nnService Writer/Advisor experience or trainingnOrganized and friendly personalitynTime management skillsnGreat communication skillsnConsistent record of service and sales successnStrong record of positive customer satisfaction resultsnTeam-oriented and self-motivatednValid driver's license and can meet insurability requirementnnBenefits:nnCompetitive pay based on experiencenCareer growth opportunitiesnMedical, dental, and vision insurancenShort term disability, term life insurance, and additional voluntary benefit optionsn100% employer paid group life and AD&D insurancen401(k) with employer matching programnAnnual paid time off (PTO)nFamily-friendly atmospherennAbout UsSince 1929 Whiteford Kenworth has been helping customers find solutions to their transportation needs. The Whiteford Kenworth team remains committed to total customer satisfaction whether it is truck sales or leasing, service repair, parts sales, or body shop services. If you're interested in joining the Whiteford family, take a look at our openings and apply today!nWe provide equal opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local