Service Assistant / Customer Service Representative
Next Gen Car Care
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- Pay
- $20 to $23
- an hour
- Location
- Hamilton, NY
- Work style
- On-site
- Posted
- Oct 1
- 19 days ago
Career path
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About the company
Next Gen Car Care
Individual & family services · 2 to 10 employees
What you'll do
- Welcome customers and help with service check-in, calls, messages, and updates.
- Follow through on customer requests and keep the front desk organized while supporting the service team.
What you need
- Customer service or hospitality experience is helpful.
- The role calls for clear communication, organization, attention to detail, comfort with computers, phones, and office tools, and the ability to manage several requests calmly.
Key skills
Clear, friendly communicationStrong organizationAttention to detailComfort using computersCustomer serviceHospitality experience
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Perks
- Vision insurance
- 401(k) with employer match
- Paid time off
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Description
Enjoy helping people and keeping things organized? Bring your customer service skills to our service department.
At Den Kelly Chevrolet GMC, you’ll help customers feel welcomed, informed, and confident about their service visit. You’ll work closely with our service advisors and technicians to keep communication clear and the front desk running smoothly.
Automotive experience is welcome, but not required. Experience in hospitality, retail, reception, or another customer service setting can be a great fit.
What we offer
? Monday–Friday schedule
? Health, dental, and vision insurance options
? 401(k) with employer match
? Paid time off
? A team that values integrity, compassion, and work ethic
What you’ll do
? Welcome customers and help them check in for service appointments.
? Answer incoming calls, take accurate messages, and connect customers with the right person.
? Coordinate with service advisors and technicians to help customers receive timely updates.
? Follow through on customer questions and requests so important details don’t get missed.
? Keep the front desk organized and ready for customers.
? Help the service team provide a professional, attentive experience during busy periods.
Requirements
What will help you succeed
? Clear, friendly communication in person and over the phone.
? Strong organization and attention to detail.
? Comfort using computers, phones, and basic office tools.
? The ability to manage several requests while staying calm and courteous.
? Reliability and a willingness to support your teammates.
? Customer service or hospitality experience. Automotive experience is a plus.
Salary Description
$20-$23 per hour