Service Coordinator
DeSHAZO
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- Location
- Monroe, OH
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 7
- 13 days ago
Career path
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About the company
DeSHAZO
Machinery · 501 to 1,000 employees
DeSHAZO is committed to elevating our clients’ business needs through custom-built cranes and tailor-made automation systems. We enhance our products by providing expert inspections, repairs, modernizations or rebuilds.
What you'll do
- Coordinate customer calls and technician scheduling, ensure equipment and supplies are ready, review service tickets and inspection reports, and support timely customer billing.
- Travel with technicians at times to observe projects and communicate with customers.
What you need
- Requires at least 1 year of experience in an administrative role; industrial experience is a plus.
- Must be able to monitor multiple projects, assign resources, use Microsoft Office and related programs, learn company software, communicate professionally, and lift packages up to 15 lbs.
Key skills
Microsoft Office softwareMonitor multiple projectsAssign techniciansCommunicate effectively
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Perks
- 401k plan with match
- Company-paid short term disability insurance
- Long term disability insurance
- Company-paid basic life insurance
- Employee assistance program
- 9 paid holidays
- PTO Program
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Job Type
Full-time
Description
The Service Coordinator position will report directly to the Branch Manager. This position will perform project management and administrative work related to aftermarket field service operations.
Job Duties:
· Assist service manager with customer calls and technician scheduling.
· Ensure adequate equipment is onsite for project completion.
· Research and procure parts and supplies as needed for project completion.
· Review service tickets for completion and accuracy.
· Work closely with office administration for timely billing / invoicing of customers.
· Review inspection reports and communicate findings to customers.
· At times be able to travel with technicians to observe progression of projects and communicate in person with customers.
· Any other duties that may be required.
Minimum Requirements:
·
Must have at least 1 year of experience in an administrative role, industrial setting a plus.
· Be able to effectively monitor multiple projects, with multiple deadlines, at once.
· Adequately assign technicians and other resources to projects based on priority level.
· Proficient at Microsoft Office software as well as other related computer programs.
· Ability to learn Deshazo specific software quickly.
· Communicate effectively and professionally with customers, vendors, and coworkers.
WORKING CONDITIONS:
· This job operates in a professional office environment.
· This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
· Lift lifting of packages no more than 15 lbs.
BENEFITS AVAILABLE:
· Medical / Dental / Vision Insurance
· 401k plan with match
· Company-paid short term disability insurance
· Long term disability insurance available
· Company-paid basic life insurance
· Employee assistance program
· Additional life insurance available
· 9 paid holidays
· PTO Program
· Tool purchase program
· Weekly pay periods with direct deposit
· Competitive pay
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category
DeSHAZO’s Mission:
DeSHAZO is committed to elevating our clients’ business needs through custom-built cranes and tailor-made automation systems. We enhance our products by providing expert inspections, repairs, modernizations or rebuilds.