Service Coordinator

On Q Property Management is looking for a full-time Service Coordinator to join our team in Gilbert, AZ! We are a fast-growing property management company focused on customer service, communication, and technology. Our company culture allows employees to maximize their job satisfaction by contributing their ideas, input, and innovation. This is a 100% in-office role so we can maximize the collaboration that is a foundation to our culture! One of the most important characteristics of our team is that we love what we do! On Q PM is a place for amazing people to work hard and be rewarded for hard work. As an integral part of the On Q flow, Service Coordinators help to facilitate property maintenance and work order requests alongside the assigned Property Manager. Job Responsibilities: Effectively communicate with 3rd party vendors, owners, and residents Respond within expected timeframes to all emails and voicemails Answer inbound calls per call and answer rate expectations Manage vendor relationships and drive competitive pricing to ensure quality standards are met Present estimates to clients and receive bid approvals Monitor and facilitate work orders up until the point of completion Ensure work orders and/or projects are completed promptly Update and monitor dashboards for new and existing work orders Other duties as assigned Job Requirements: Excellent written and verbal communication skills Customer Service Champion Strong multi-task, prioritization, and organizational skills Ability to adapt to new technology, software, and systems swiftly 6+ months of experience in a customer service, coordination, or dispatch role Active AZ Real Estate License *preferred, but not required* Company Perks: Company-sponsored Medical, Vision, and Dental Insurance plans Free Life Insurance Free Employee Assistance Program Free Long Term Disability Insurance Paid Time Off Paid Holidays 401k Matching Free Gym Membership The opportunity to get your real estate license for FREE