Service Coordinator-Residential Waiver Department-Mon.-Fri. 8:00 a.m. - 4:00 p.m.-Strong Computer Skills Needed

JOB DESCRIPTIONrnWAIVER CLERKrn**All applicants must have a smart phone or tablet with internet access and location capabilities.**rn rnGENERAL STATEMENT:rnWhile this position specifies responsibilities, requirements and duties in certain operational areas, this person is an employee of Independent Living Services, Inc. and will be expected to respond to such requests not specifically contained herein. This person must maintain the attitude that he/she works for the whole organization, and as such, exhibits proper cooperation, enthusiasm and interest in all areas deemed necessary for the continuing success of the ILS programs. Knowledge of all policies and procedures of ILS and related corporations of Creative Living, Inc. and Sheltered Living Services, Inc. is required. Knowledge of agency services and support system is required. rn rnJOB SUMMARY:rnThe Waiver Clerk works under the direct supervision of the Program Director. This position performs general office duties. They act as office receptionist by greeting and directing visitors, screening calls, and providing general information and assistance for Waiver Support Managers, Assistant Program Directors, Program Director, and Executive Director. The position will involve use of computer programs, i.e., Windows Excel/Word/Access/Web based software. They work in a shared office space. They will perform related responsibilities as required or assigned. The position requires familiarity with ILS Policies and Procedures, both business and program related. This person needs a general knowledge of services to people with developmental disabilities and knowledge of DDS policies. rn rnJOB DUTIES AND RESPONSIBILITIES:rnGeneral duties and guiding principles:rnrnFocus first on the person being served, and understand that my role will require flexibility, creativity, and commitment.rnKnow and respect the values of the people I support and facilitate their expression of choices related to those values.rnProvide advocacy when the individual\'s preferences, needs, or talents are neglected or overlooked.rnEncourage growth & recognize autonomy of individuals receiving services while being attentive reducing their risk of harm.rnDevelop relationships with the individuals that are respectful, based on mutual trust, and t maintains professional boundaries.rnHelp individuals I support understand and express their rights and responsibilities.rnRecognize that each individual has potential for lifelong learning and growth.rnrnrnBe conscious of my own values and how they influence my professional decisions.rnMaintain competency in my profession through continued learning and attending and being an active participant in staff meetings and trainings.rnAssume responsibility and accountability for my actions and decisions.rnRecognize the importance of modeling valued behaviors to co-workers, individuals receiving services, & community at large.rnPractice responsible work habits. rnBeing on time for workrnCompleting all necessary documentation to assure compliance with all state and federal regulations. These may include, but are not limited to: training records, personnel records, time records, incident reports, etc.rnMaintaining strict confidentiality for all consumer information, and facility operationsrnrn rnJob Duties:rnrnPerform General Office Duties.rnrnAnswers telephone and handles visitors to Waiver/Residential DepartmentrnAssist in providing timely correspondencernFiles and assists in organizing all Waiver Files including data, plans, etc.rnMoves files to upstairs storage rnWork with Quality Assurance for file compliancernCreate and distribute formsrnAssists with special projects as delegated by the Program Director or Executive DirectorrnAssist Executive Director with secretarial work as neededrnAttend in-service training and/or retraining requirements as scheduled rnrnrnrn rnrnPerforms Duties Relating to Waiver rnrnAssist Waiver direct line staff setting up electronic data and timesheetsrnAssists managers in assigning goals electronically as neededrnCompletes data entry for Waiver services and filesrnCoordinate, mailing and follow-up of referral packets rnTakes individuals to medical appointments as neededrnProvide direct care to individuals in the Waiver program as neededrnOther duties as assigned by Program Director or Executive Directorrnrnrnrn rnThis job description is not intended to be all-inclusive, and employee will also perform other reasonable related job duties as assigned.rn rnThis organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.rn rnIndependent Living Services is an equal opportunity employer and does not discriminate on the basis of race, color, age, orientation, religion, disability, ethnicity, origin, marital status, or veteran status.rn rnQUALIFICATIONS:rnExperience in a related field preferred; basic knowledge of general office skills and equipment i.e. typing, computer, including Web based software, Microsoft Word and Excel, filing, calculator, copy & fax machine; Experience working with people with disabilities helpful. This person must be able to operate a vehicle; possess a valid driver\'s license and proof of vehicle liability insurance, have a good driving record, communicate clearly with people through good listening, verbal and writing skills; and be able to do occasional lifting up to 20 pounds.rn rnBENEFITS:rnSee Employee Handbook - Section 201 - 201A. Benefits eligibility is based on category classification and hours worked per week.rnNOTE: Part-time employees working less than 30 hours weekly do not qualify for benefits.rn rn rn________________________________________ _______________________rnEmployee Signature Datern rn________________________________________ ________________________rnSupervisor Signature Date rnrn rn rn7/2021