Service Desk & Build Room Engineer

Service Desk & Build Room Engineer Complete Technology Services (CTS) is a managed service provider supporting businesses throughout the Midwest. This role builds, configures, documents, tests, and deploys client computers according to CTS standards and client-specific requirements. When deployment work is unavailable, the technician supports the Service Desk by resolving hardware, software, desktop, and access-related issues. The ideal candidate is organized, detail-oriented, process-driven, and committed to exceptional customer service. Compensation: $48,000-58,000 Position Overview Computer Build & Configuration: Build, configure, image, and deploy desktops, laptops, and endpoint devices according to CTS and client standards. Install Windows, Microsoft 365 applications, security tools, business applications, printers, drivers, and other required software. Deployment & Endpoint Management: Use imaging, provisioning, scripting, and automated deployment tools, including Microsoft Intune and Windows Autopilot when applicable. Hardware & Inventory: Receive, inspect, inventory, asset-tag, label, and stage equipment. Deploy computers and peripherals, including data transfers, user profiles, docking stations, monitors, and printers. Quality Assurance: Test devices to verify hardware, software, security controls, connectivity, updates, and client-specific configurations before deployment. Documentation: Maintain accurate client-specific build procedures, configuration standards, asset information, deployment activity, and support records in approved PSA and documentation systems. Deployment Coordination: Coordinate with Service Desk, project, account, and client teams to ensure equipment readiness, scheduling, and delivery expectations are met. Service Desk Support: Handle assigned tickets when deployment work is unavailable, including workstation troubleshooting, password resets, software installations, printer support, account assistance, and general end-user issues. Own tickets through resolution or appropriate escalation while keeping users informed. Customer Service & Process Improvement: Provide professional, responsive support; identify opportunities to standardize, automate, and improve build and deployment processes. Service Levels & Availability: Meet client SLAs, internal priorities, and deployment schedules. Be available for occasional evening or weekend work as needed. Perform other duties as assigned. Qualifications Two or more years of IT support, computer deployment, desktop support, or service desk experience preferred. Experience building, configuring, and deploying computers in a business environment. Strong knowledge of Windows 10/11 installation, configuration, updates, drivers, and troubleshooting. Experience installing and supporting Microsoft 365 applications and assisting with user accounts and licensing. Microsoft Intune, Windows Autopilot, or other endpoint management platform experience preferred. Working knowledge of computer hardware, monitors, docking stations, printers, peripherals, and business technology. Ability to install, configure, and troubleshoot productivity, security, and line-of-business applications. Basic understanding of TCP/IP, DNS, DHCP, VPNs, and wired and wireless connectivity. Strong technical documentation, customer service, communication, organizational, and time-management skills. Attention to detail and the ability to manage multiple priorities, work independently with minimal supervision, and collaborate effectively with a team. ConnectWise Manage or similar PSA platform experience preferred. Reliable transportation and a valid driver's license may be required for client deployments. CompTIA A+, Network+, Microsoft Fundamentals, or related certifications preferred. Physical Demands & Work Requirements Lift and carry computer equipment and hardware weighing up to 50 pounds. Unbox, assemble, configure, transport, and deploy computers, monitors, docking stations, and peripherals. Use basic hand tools for hardware installation, repair, and replacement. Bend, kneel, crawl under desks, connect cabling, and install equipment as needed. Frequently sit, stand, walk, bend, and reach during build and deployment activities. Travel occasionally to client locations for deployments, installations, and support. Work occasional evenings and weekends to accommodate client schedules. What Success Looks Like Computers are built accurately, consistently, and ready by scheduled deployment dates. Client-specific build documentation is current, clear, and easy for other technicians to follow. Deployment errors, rework, and missing applications or configurations are minimized. Asset records and deployment activities are accurately documented. Service tickets are handled promptly and professionally when deployment work is unavailable. Build and deployment processes improve through standardization and automation. Complete Technology Services is an Equal Opportunity Employer.