Service Desk Specialist - I/S - Operations- Days - FT
Memorial Health System
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- Location
- Gulfport, MS
- Job type
- Full time
- Posted
- Oct 1
- 18 days ago
Career path
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About the company
Memorial Health System
Hospital & health care · 1,001 to 5,000 employees
What you'll do
- Provide technical support to end users with hardware and software issues, troubleshoot problems, and implement solutions.
- Log and prioritize tickets, resolve or escalate issues, and maintain knowledge base articles and hardware.
What you need
- High School or GED
- Valid driver's license
- One (1) year of experience working in the IT/Help Desk Industry
- Strong organizational, presentation, and customer service skills
- Identifying problems and reviewing related information to develop and evaluate options and implement solutions
- Excellent communication skills, both written and verbal
- Customer-focused attitude and a passion for delivering exceptional service
- Education: a high school diploma
Key skills
Customer service skillsExcellent communication skillsValid driver's license
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Read the full posting here
Service desk specialist will provide technical support to end users experiencing computer hardware and software issues. They respond to queries, isolate problems, troubleshoot issues, and implement solutions.
Education:
High School or GED
License:
Valid driver's license
Experience:
One (1) year of experience working in the IT/Help Desk Industry
Skills:
Strong organizational, presentation, and customer service skills
Identifying problems and reviewing related information to develop and evaluate options and implement solutions
Excellent communication skills, both written and verbal
Customer-focused attitude and a passion for delivering exceptional service
Contribute to a knowledge base by creating articles and guides for common technical issues and their solutions
Assist with hardware management, including equipment procurement, deployment, and maintenance
Log and track issues using a ticketing system, ensuring that all necessary information is captured accurately
Will maintain exemplary customer service by exercising a professional and friendly approach when communicating with customers using a variety of communication and support technologies
Serve as the first point of contact for end-users seeking technical assistance via phone, email, or in-person
Will document, prioritize, categorize, and monitor customer issue based on their severity and impact on business operations to ensure a timely resolution
Will efficiently and effectively work through a series of questions to identify the issue and systematically work through the responses to arrive at a solution
When not able to independently solve an issue, will ensure that the issue is resolved by escalating more complex technical issues to higher-level support teams or senior service desk specialist when necessary
Will gain proficient working knowledge of the applications they are responsible for supporting
Will maintain productivity standard as set forth by supervisor
Will display a sense of urgency and drive to complete tasks quickly