Service Desk Technician

Service Desk Technician Location US-VA-Arlington ID 2026-4943 Category IT / Cyber Security / Network Systems Position Type Full-Time Remote No Clearance Required Secret Overview AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Engineering & Analysis, and Training. U.S. Citizenship Required for the purposes of obtaining/holding a U.S. security clearance. Responsibilities As a Service Desk Technician, you will have the opportunity to do the following: Provide first-level contact and problem resolution for all users with assigned software application problems. Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases. Respond to users requests for technical assistance in person, via phone or electronically. Act as a liaison between customers and internal support staff to assure accurate problem interpretation. Assist with installing, troubleshooting, diagnosing and resolving Window servers and other computer-related equipment problems to ensure functional operation Receive and processing workload assignments only from the technical support division team leaders and/or supervisor through contractor lead Inform and meeting with the technical support team daily or as required in order to discuss new workload assignments, project milestones, unanticipated delays, development/production environment issues, security changes, and system changes prior to implementation Qualifications 2+ years' experience in a Service Desk environment CompTIA Security + REQUIRED Secret Clearance! Pay Transparency Statement AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $50,000.00/Yr. - USD $70,000/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement EEO Race/Sex/Disability Status/Veteran Status Options Apply Apply Submit a Referral Refer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Application FAQs Software Powered by ICIMS www.icims.com