Service Desk Technician I

The main focus of this position is to remotely support our managed clients' end users. This position will be part of our Help Desk Team and will work together to execute the primary duties and responsibilities of the department. There will be certain tasks that require time spent outside of standard business hours, such as an on-call rotation.Key ResponsibilitiesRemote support of Mytech Partner’s managed services clients during business Respond to client service requestsTroubleshoot client technical issuesAnswer phone calls and assist with after-hours emergency supportAssist in disaster recovery and emergency situationsPerform scheduled maintenance for client networksAssist with application updates, platform upgrades, and patchingDocument all steps taken and issue resolutionExperiencePrior industry experience desired, specifically supporting Microsoft-based workstationsAbility to concisely document processes, issues, resolutions; strong writing skills requiredAbility to respond with a sense of urgencyStrong problem solving and critical thinking abilitiesAbility to successfully and effectively work independently and within a team structureSelf-motivated and responsive to management and clientsExceptional ability to develop productive and positive customer relationshipsBenefitsMytech offers a comprehensive benefits package which includes: 12 days of accrued vacation in your first year 6 days Sick time 8 hours of volunteer time Medical, Dental, and Vision fully covered options for employee coverageCompany paid Life, STD, and LTD Professional Development Plan 401k with company match Profit Sharing