Service Desk Technician

Salal Credit Union is looing for our next IT Service Desk Technician who will be responsible for prioritizing, escalating, troubleshooting and resolving technical issues with end-user software, hardware, and business applications through user interaction and ticketing systems within established service level agreements. This role is integral to helping our credit union function. Our Service Desk aims to delivery high quality and timely assitance to our employees and members. This role will be based out of our Northgate Headquarters in Seattle with occasional travel to our branch locations and some Saturday/after-hours shifts required. Essential functions include: Participate in the documentation, creation, modification, and termination of user accounts, and provide user access reports as required. Provide desktop and mobile device support for on-site and remote end users by administering, installing, troubleshooting, and maintaining hardware and business systems. Provide support for IP phones, audio/visual and other infrastructure systems. Image and deploy end-user equipment. Read and create documentation for essential functions, processes, and procedures related to business and infrastructure systems, applications, and business continuity. Assist the IT Support team to accomplish quarterly business systems and infrastructure objectives. Participate in remediation for critical outages, incident responses, and compliance issues. Enforce adherence to established change management procedures. Share knowledge with the IT department as well as end users for training purposes. Communicate effectively with vendors and Salal employees. Qualifications: Associate's Degree in Information Technology or equivalent work experience required At least one-year experience with hardware and systems support or maintenance preferred Experience with Microsoft Office Suite required Salal Credit Union is an Equal Opportunity Employer