Service Operations Coordinator

Service Operations Coordinator Opportunity at BGIS Integrated Technical Services Location: Hudson, FL (Remote) and Surrounding Areas Join Our Team at BGIS ITS! Are you seeking a career with a company that prioritizes your growth, values your contributions, and offers a supportive, flexible work environment? At BGIS Integrated Technical Services (BGIS ITS), we’re committed to empowering our team members to achieve their career goals while delivering exceptional service to our clients. Why Choose BGIS ITS? A Culture That Cares: We prioritize your career aspirations, offering personalized support and opportunities for professional growth. Flexible Rewards: Enjoy tailored recognition and benefits that align with your unique needs and lifestyle. Career-First Approach: With ongoing training, technical development programs, and clear paths for advancement, we invest in your future. About BGIS ITS BGIS ITS, formerly Millian Aire Enterprises, is a trusted provider of facility management services, including project delivery, energy & sustainability, asset management, workplace advisory, and real estate services. Our team of highly trained commercial technicians is dedicated to professionalism, care, and creating value for our clients through continuous training and career development. Global Expertise, Local Impact: Since joining the BGIS group in 2022, a global leader in integrated facility management, we combine over 500 U.S.-based technicians (7,000+ globally) with a service-oriented mindset to deliver memorable customer experiences. Compensation & Benefits Competitive Pay: $24-$32 per hour ($49,220–$66,560 annually) Generous Paid Time Off: Start with 48 hours, increasing to 168 hours with tenure. Paid Holidays: 7 per year (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas) 401(k) Match: 5% employer match Additional Perks: Company-issued cellphone and tablet Comprehensive health, dental, vision, life, and disability benefits Access to corporate perks through ADP Technical training and career development programs Opportunities for career advancement and relocation What You'll Do Job Summary The Service Operations Coordinator completes weekly tasks supporting the commercial HVAC business. Responsibilities include administrative, tracking, reporting, and follow up tasks focused on ensuring technicians and managers are able to provide excellence client service on a daily basis. The role collaborates with multiple departments to meet deadlines and achieve operational goals. The Service Operations Coordinator demonstrates BGIS values in communications with clients and other team members. Key Duties & Responsibilities Operations Coordination Focus Provide alerts to managers regarding anticipated overtime hours based on weekly trends. Track and report trends and repeated discrepancies on timecard data to Regional Service Managers. Facilitate communication between different internal departments ensuring alignment on focus activities and operational procedures. Coordinate vehicle maintenance activities with the commercial dispatch team and notify appropriate managers of scheduled appointments. Maintain on-call rotation information, Job Hazard Analysis (JHA) Audit Tracking sheet and audit report data. Assist with inventory process management through organizing information requirements and tracking business deadlines to optimize efficiency. Analyze pending compliance training completions and provide reminders on pending due dates. Assist with reporting functions for tracking business expenses and credit card spend (suspense reporting). Track key operational metrics, generate reports, and provide suggestions for process improvements. Monitor operational scorecards and dashboards (e.g., drive time, negative-margin jobs, first-time-fix rates) and highlight trends to managers to support informed decisions. Review daily time tracking and GPS/drive-time data for anomalies (e.g., excessive idle time, unusual routing, extended stops) and highlight exceptions to the appropriate manager on a timely basis. Review completed work orders and associated client billing for routine, lower-dollar invoices; confirm accuracy and route clean items forward for billing, escalating discrepancies or non-standard invoices to the appropriate manager. Serve as the first point of contact for accounts receivable/collections follow-up, coordinating the actions needed to clear outstanding client balances and escalating to the manager when intervention is required. Coordinate scheduling and logistics for weekly team meetings, including notetaking and tracking follow up action items. Support onboarding of new technicians by tracking completion of onboarding checklist items, providing helpful information and escalating specific questions to subject matter experts for follow up. Contribute to the completion of other key initiatives as assigned. Safety and Quality Focus Maintain safe working conditions in personal workspace. Take corrective action when notified of safety observations. Follow all safety, environmental and sustainability policies, and protocols. Identifies opportunities to minimize workplace injuries and accidents. Knowledge & Skills High School Diploma or equivalent. College level coursework completion preferred. Two years of experience with administrative duties in operations or compliance roles requiring following established processes and procedures. Excellent organizational skills with ability to prioritize tasks in a fast-paced environment to meet multiple deadlines. Strong verbal and written communication abilities. Pro-active problem-solving approach with ability to learn quickly and apply appropriate resolutions. Data analysis and interpretation to identify trends and make informed decisions. Ability to perform as an individual contributor and also collaborate with other team members. Proficiency of Microsoft Office Suite including Word, Excel, Outlook, and PowerPoint. Experience with report writing or timekeeping software a plus. Physical Demands & Work Environment To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship. Cognitive skills required to work in a fast paced client facing environment including ability to maintain focus, communicate clearly and concisely, respond quickly to requests, follow established processes and ability to complete tasks within targeted time frame to meet business deadlines. Ability and willingness to travel. Current valid driver’s license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement. Why This Role Stands Out This position offers a unique opportunity to partner with field operations, service leadership, dispatch teams, and technicians while gaining exposure to business operations, analytics, compliance, billing, inventory management, and workforce performance reporting. If you're highly organized, enjoy problem-solving, and want to build a long-term career with a growing global organization, this role is an excellent next step. Apply Today! Ready to join a team that puts you first? Visit us at https://www.bgis.com/us/careers/ to learn more and apply. Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement. The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state, or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength has always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity. Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind. Competitive Pay: $24-$32 per hour ($49,220–$66,560 annually) The Department of Labor & Industries (L&I) Employment Standards Program is conducting rulemaking to implement changes passed last year to the Equal Pay and Opportunities Act. The new laws update the act’s wage and salary disclosure requirements. They also establish guidelines for when an employer can require a valid driver’s license as a condition of employment or include a statement in a job posting that an applicant must have a valid driver’s license. The amendments were included in Substitute Senate Bill 5408 and Substitute Senate Bill 5501 during the 2025 legislative session. As a result, the Employment Standards Program is defining terms and requirements and clarifying applicability, enforcement, and penalties through the rulemaking process to reflect statutory changes. The program filed the CR-101 preproposal for rulemaking on Aug. 5, 2025, and anticipates filing the CR-103 for adoption on April 21, 2026. The effective date of the laws was July 27, 2025. You can review the proposed rule at: Rulemaking Activity at L&I. #LI-DW1 #LI-Remote