Service Sustainment Engineer

About the company

Hologic

Medical devices · 5,001 to 10,000 employees

What you'll do

• Drives sustainment activities through engineering change orders, verification, and validation to support service organizations and customers. 
• Leads design changes to improve performance, reliability, and reduce costs. 
• Releases new parts, updates drawings, and revises bills of materials. 
• Creates Field Modification kits and technical documentation for installation and maintenance. 
• Identifies and validates substitutes for obsolete components, approves engineering changes, and implements consistent service processes. 
• Assesses field problems for process/product improvements, conducts reliability ROI, and supports new service systems. 
• Analyzes trends for continuous improvement, drives design for serviceability and sustainability, and develops repair tools. 
• Collaborates with Operations, Quality, and R&D to enhance product reliability. 
• Represents Service in sustainment projects, owns CAPAs, and supports installation readiness. 
• Participates in end-of-life processes and communicates improvements to field engineers. 
• Adds content to knowledge bases and partners with Tech Training for necessary training. 
• Supports demo and trade show equipment as needed."
• Bachelor’s degree in Engineering or equivalent required     
• Minimum of 5 years experience as a Quality, R&D, Manufacturing engineer, or equivalent technical experience.
• A minimum of 5 years related job experience is required in a customer, technical, or field support role with at least 2 years spent in a product support capacity.
• Must possess the ability to work independently to resolve reported or discovered product issues.
• The ability to communicate effectively and convey complex theories and procedures to all levels in the organization.
• Capable of performing installations and repairs for BSH devices
• Critical thinker with analytical and problem-solving skills.
• Capable of developing and delivering process and design changes.
• Must be familiar with Windows and Microsoft Office.
• Thrives in a fast-paced, collaborative environment 
• Ability to influence key stakeholders to drive improvements 
• Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms, or they will not be considered.

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