SERVICE TECHNICIAN

Purpose of Position: Performs maintenance and repairs on Class 5 through Class 8 vehicles and recreational vehicles per OEM and company policies. Supervises: N/A Essential Job Functions: • Diagnose and repair assigned vehicles in an accurate and timely manner. • Verify repair is complete and fixes original customer complaint. • Notify shop foreman of other potential issues associated with vehicle. • Punches in and out of job costing program to ensure accurate time billed to customer. • Mindful of maintaining customer’s vehicle cleanliness at all times while working on vehicle. • Works to achieve company efficiency standards. • Ensures warranty parts are returned to proper department for processing. • Follows all established OSHA and company safety protocol to include keeping work station neat, clean, and free of debris. • Other duties may be assigned as listed job duties are not comprehensive and should not be construed as such. This job description is subject to change. Required Skills/ Abilities: • Verbal and written communication to include simple instructions, short correspondence, and memos. • Basic computer use and navigation skills. • Knowledge of Heavy Duty/ Medium repair techniques. • Ability to learn company standards, warranty procedures, and vehicle policies. • Customer Service focused. ________________________________________ Preferred Education: • Associate’s degree from a two year college or trade school. Preferred Experience: • Minimum of 6 months Heavy Duty/ Medium Duty repair work. Other Preferred Qualifications: • Commercial Driver’s License • Clean MVR Record • Own tools