Shuttle Service Dispatcher

Shuttle Service Dispatcher - Coordinates and reports on shuttle operations to ensure we deliver a safe, efficient, on-time, and excellent passenger transportation service. VPA has been in the Transportation and Parking Industry for over 35 years and operates a fleet of shuttle vehicles in Syracuse. We are seeking a new team member to help operations run smoothly. This is an in-person role that can not be performed remotely, and will be located in Syracuse. Starting Pay Range: $19.00 - $20.50 based on experience and education. Schedule: We are seeking both a morning dispatcher to work from 5am-1pm, and an evening dispatcher to work 1pm-9pm. These are Monday through Friday roles primarily, but flexibility will be needed in the event of other staff needing time off, or large weekend events/etc. Please be clear on your application as to which shift you are available for. Core Responsibilities Dispatching & basic daily tasks: Check on the status of vehicles that have gone in for maintenance/inspection and coordinate pickup/delivery. Review and edit the schedule as needed with coordination with management. Ensure drivers have their proper uniform, proper vehicle, are logged in to various programs, and have instructions for their shifts. Coordinate shuttle cleaner’s tasks for that day. Real-Time Monitoring: Track vehicle locations using GPS or radio logs to keep fleets on schedule. Assist passengers with problems requesting rides or tracking shuttles through the shuttle tracking app. Communication: Maintain constant contact with drivers via two-way radio, phone, or dispatch software. Be able to take in, document and research customer complaints from staff regarding services. Call locations at various times to ensure staff is onsite. Problem Solving: Report traffic delays, accidents, vehicle breakdowns, passenger inquiries, and emergency response coordination. Recordkeeping: Complete and email daily, weekly, and monthly reports, review and enter driver hours into payroll, and track vehicle maintenance. Review driver logs for completeness and accuracy. Safety: Review video from the vehicle camera system, track employee safety record and create performance reports. Perform other related duties as assigned. Key Skills & Qualifications: Communication: Clear speaking voice and strong active listening skills for passenger and driver interactions. Multitasking: Ability to handle multiple live feeds, calls, and schedule updates at the same time. Tech Proficiency: Familiarity with GPS tracking, dispatch software, scheduling software, vehicle camera system, and basic office programs. Composure: Calm decision-making during high-stress situations like upset customers, drivers, or schedule disruptions. Education: Associates / bachelor’s degree in business administration or High school diploma or equivalent with prior customer service or transportation experience is preferred. Excellent verbal and written communication skills. Basic understanding of geographical area and mapping programs to facilitate efficient routing. Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.