Silver Dollar City Resort - Human Resources Coordinator

Job Summary Silver Dollar City is ushering in a new era of Ozarks hospitality with its first-ever landmark resort, a stunning six-story, craftsman-style, 262-room retreat overlooking sweeping, untouched vistas of the Ozark Mountains and Table Rock Lake. Thoughtfully designed to blur the lines between nature, craft, and comfort, Silver Dollar City Resort offers guests direct, priority access to the park and nearby attractions, and serves as a focal point of a major, multimillion-dollar investment redefining the Branson experience. From the theme park and White Water to Showboat cruises and the region’s most beloved adventures, the resort is the best way to experience it all. Joining the Silver Dollar City Resort team is becoming part of a legacy of service. Rooted in the Herschend family’s decades-long commitment to heartfelt hospitality, inspiring storytelling, and the preservation of regional craft, this organization has grown from a single cave tour in the 1950s into the world’s largest family-owned theme park, attractions, and hospitality company. If you’re passionate about creating meaningful, memory-making experiences and want to play a foundational role in shaping how thousands of families discover the Ozarks for generations to come, this is a rare opportunity to help build something extraordinary with a mission-driven team that truly cares. The Human Resources Coordinator provides administrative and organizational support to the Human Resources leadership team and exemplary service to internal and external Guests of the Human Resources office at Silver Dollar City Resort. This position supports daily Human Resources functions in a professional and competent manner using established policies, procedures, and expectations, consistent with the mission, values, operating philosophies, and standards of Silver Dollar City Resort and Herschend. During the preopening period, the Human Resources Coordinator will provide administrative support to Resort and Human Resources leadership, assisting with opening preparations and assuming ongoing Human Resources responsibilities as operational needs evolve. The ideal candidate will demonstrate Lead with Love qualities by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated, and accountable, while putting heart into service in every interaction. Summary of Major Duties & Responsibilities Pre-Opening Period Coordinate calendars, appointments, meetings, correspondence, telephone calls, travel arrangements, mail, and reception for Resort and HR leadership.  Coordinate office operations, including equipment service, supply purchasing and replenishment, office upkeep, and submission of required company forms.  Submit and track computer access requests, signature authorization forms, key requests, and other administrative requests through established approval processes.  Track required driver’s license and insurance documentation for designated Resort drivers and notify the appropriate leader of missing or expired records.  Attend assigned leadership and departmental meetings, prepare meeting notes, track action items, and distribute follow-up information.  Assist with personnel file setup, authorized HR system data entry, employment status change documentation, and employment verification requests according to established procedures.  Support opening preparations by organizing materials, tracking assigned tasks, coordinating leadership communications, and assisting with administrative projects.  Assume primary responsibility for the following duties upon the Resort opening, while supporting these functions before opening as needed: Welcome and assist Hosts, applicants, visitors, and vendors in a friendly, professional manner; answer telephone calls, relay messages accurately, and direct inquiries to the appropriate representative.  Coordinate HR appointments and interview schedules, manage applicant check-in, notify interviewers of candidate arrivals, and provide directions and relevant information.  Assist applicants with online applications and required forms, and guide Hosts in accessing internal resources and completing authorized self-service HR transactions while protecting personal information.  Support recruitment, interview coordination, hiring, onboarding, transfers, and rehire processing in partnership with Resort HR and Park Shared Services.  Assist with job fairs, recruiting events, rehire communications, and other recruitment and retention initiatives.  Maintain accurate information in approved HR systems, prepare routine reports, track outstanding documentation and assigned follow-up items.  Organize and maintain electronic and paper personnel records, complete authorized employment status updates, and process employment verification requests according to established procedures and access requirements.  Serve as an initial resource for Host questions about company programs, policies, and processes; refer questions requiring interpretation, confidential discussion, or additional authority to HR leadership.  Support the annual performance evaluation process by tracking completion, preparing reminders and communications, and organizing documentation under HR leadership’s direction.  Coordinate assigned activities for Host recognition and appreciation programs, including materials, communications, and event logistics.  Partner with HR, Training, Communications, and department leaders to plan and carry out Resort Host events within approved plans and budgets.  Coordinate the interdepartmental Host event committee as assigned, including scheduling meetings, tracking action items, and communicating responsibilities and deadlines.  Coordinate approved Host care assistance, such as meals, transportation arrangements, flowers, and outreach, as directed by HR leadership and with appropriate discretion.  Assist with approved Host communication channels and social media groups by preparing or sharing authorized content in accordance with company communication, confidentiality, and brand standards.  Maintain effective working relationships with Resort departments, Park Shared Services, and other support teams to coordinate timely service and resolve routine administrative issues.  Prepare, distribute, and file correspondence; collect and deliver interoffice mail; and complete authorized errands at the Resort and other company properties.  Maintain a welcoming, organized HR office and reception area, including light cleaning and disinfecting of shared work surfaces as needed.  Perform other related administrative and HR duties as assigned.  Management reserves the right to change and/or add to these duties at any time. Educational Functions Necessary To Perform Job Duties Must be at least 18 years of age.  High school diploma or equivalent required; a bachelor’s degree in human resources, business, communications, or a related field preferred.  A minimum of 2 to 3 years of progressively responsible administrative support experience required; experience in human resources preferred.  Demonstrated ability to organize work, manage competing priorities, track assignments, and meet established deadlines.  Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint, including calendar management, document preparation, spreadsheet maintenance, accurate data entry, and routine reporting.  Ability to learn and use HR information systems, recruiting platforms, and other company applications.  Strong verbal and written communication skills, including proofreading, editing, and accurate use of English grammar and punctuation.  Experience handling confidential records and sensitive information with discretion and attention to detail.  A commitment to heartfelt hospitality, professional service, and the mission and values of Silver Dollar City Resort.  A valid driver’s license and the ability to meet company requirements for driving on company business. Proof of automobile liability insurance is required when using a personal vehicle for company business.  Must successfully complete a background check following a conditional offer of employment, consistent with company policy and applicable law.  Essential Functions Necessary To Perform Job Duties The Human Resources Coordinator must be able to perform the following essential functions, with or without reasonable accommodation: Provide friendly, caring, and professional service to Hosts, Guests, applicants, vendors, and coworkers.  Exercise sound judgment and handle sensitive personnel and business information according to company confidentiality policies and authorized access requirements.  Follow established procedures and internal controls for purchasing, records management, system access, and administrative approvals.  Organize and prioritize assignments, work independently within established guidelines, and seek direction when an issue exceeds assigned authority.  Compile information, maintain accurate records, prepare timely reports, and perform basic calculations needed for administrative and event support duties.  Adjust to changing priorities and interruptions while maintaining accuracy, professionalism, and timely service.  Communicate clearly, listen carefully, clarify instructions, and document information accurately.  Address routine questions and concerns respectfully, use appropriate problem-solving skills, and refer sensitive or complex matters to HR leadership.  Recognize Host and Guest service needs and take appropriate action within company guidelines.  Work collaboratively across departments, offer assistance, and follow through on assigned responsibilities.  Follow safety and security procedures and promptly report concerns through established channels.  Maintain a professional appearance and personal hygiene consistent with company standards.  Maintain dependable attendance and work assigned schedules, which may include overtime, evenings, weekends, and holidays based on operational and event needs.  Support continuous improvement by identifying opportunities to strengthen administrative processes and the Host experience.  Physical Requirements The following demands relate to assigned housekeeping duties. Essential functions must be performed with or without reasonable accommodation. Work primarily in an indoor office setting, with occasional outdoor assignments and travel between company properties.  Use a computer and standard office equipment for extended periods, with opportunities to change position.  Sit, stand, walk, reach, bend, and stoop as needed to perform office duties, organize materials, support events, and complete errands.  Lift and carry office supplies, event materials, and other items weighing up to 20 pounds, using appropriate equipment or assistance as needed.  Move throughout the Resort and event locations to coordinate activities, distribute materials, and provide administrative support.  Perform occasional outdoor duties involving seasonal temperatures and weather conditions, following applicable safety procedures.  Drive to complete authorized errands, attend meetings, and collect or deliver materials, in accordance with company vehicle-use requirements.  Benefits Offered Free Admission  - Free admission to Silver Dollar City Attractions and discounted admissions to Herschend Enterprises’ attractions and resorts across the US for you and your dependents. Exclusive Admission Discounts  - Complimentary tickets & discounts on season passes for loved ones. Food & Merchandise Discounts  - Discounts on dining, drinks and merchandise across Silver Dollar City Attractions. 401(k) & Profit Sharing  - The Profit Sharing and 401(k) Retirement Plan is available to hosts after they have been with the Company for 3 months (Monthly Plan Entry Dates). Health Insurance  - Affordable health plan options (co-pay, HSA, FSA) available to all full-time seasonal and year-round employees. Mary's Well House  - Employee health center provides employees with basic office visits, x-rays and lab work for co-pay, whether insured or not. Free Tuition  – Earn your degree, debt-free. 100% free tuition starting day one of employment. Learn more at   https://herschend.guildeducation.com/partner . See all the benefits offered through Silver Dollar City at:  https://www.silverdollarcity.com/Employment/Benefits . Equal Opportunity Employer/ Disabled/ Veterans This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the  Know Your Rights  notice from the Department of Labor.