Ski & Snowboard Tune Technician - Giants Ridge

Compensation Amount: 19.00 USD Hourly Job Summary: The Ski & Snowboard Tune Technician ensures guests receive safe, high-quality ski and snowboard equipment through inspection, tuning, repair, testing, and maintenance of rental and guest-owned equipment. This position performs waxing, edge tuning, base repairs, binding adjustments, and safety testing while maintaining the overall rental fleet. This role requires strong mechanical aptitude, attention to detail, accurate documentation, and a commitment to guest safety and exceptional customer service. Job Description: ESSENTIAL FUNCTIONS Inspects, tunes, repairs, and maintain skis, snowboards, boots, and bindings. Performs waxing, edge tuning, base repairs, and other routine maintenance to keep equipment in safe operating condition. Inspects returned rental equipment for damage and documents required repairs. Maintain accurate records of repairs, adjustments, testing, and maintenance activities. Track damaged equipment and assists with equipment rotation, repair, retirement, and replacement decisions. Meets established testing, tuning, and maintenance goals to ensure rental fleet readiness. Communicates clearly and professionally with guests regarding equipment condition, repair needs, and service recommendations. Provides friendly, approachable, and guest-focused service in a fast-paced environment. Maintain a clean, organized, and safe work area. Shares technical knowledge and best practices with coworkers. Follows all manufacturer specifications, company procedures, and safety standards. Performs other duties as assigned. SKILL AND KNOWLEDGE REQUIREMENTS High School Diploma / G.E.D. equivalent preferred. Previous equipment in ski/snowboarding tuning, repair, or rental shop operations, preferred. Mechanical aptitude and ability to learn ski and snowboard equipment maintenance, repair, tuning, binding adjustment, and testing procedures. Ability to understand and apply guest biometric information when selecting equipment and establishing proper binding settings. Strong attention to detail with the ability to maintain accurate service, testing, and injury-related documentation. Basic computer skills and the ability to use rental management and service tracking systems. Strong organizational, problem-solving, customer service, and communication skills. Ability to work independently and collaboratively in a fast-paced environment while maintaining a strong commitment to safety and quality. Certification by binding manufacturers through Giants Ridge within seven (7) days of employment. Certification from applicable U.S. binding manufacturers withing fourteen (14) days of employment. PHYSICAL REQUIREMENTS Ability to stand and move about the work area for the majority of the workday, including extended periods during peak operations. Ability to frequently bend, reach, twist, stoop, kneel, and perform repetitive movement while tuning, repairing, and handling ski and snowboard equipment. Ability to lift, carry, push, and pull up to 25 pounds regularly, 30-35 pounds frequently, and up to 50 pounds occasionally. Frequent use of hands, fingers, wrists, arms, and shoulders to grasp, handle, adjust, repair, wax, scrape, and tune ski and snowboard equipment. Adequate vision and depth perception to inspect equipment, identify damage or wear, perform detailed repairs, and accurately read equipment setting and measurements. Ability to workdays, evenings, weekends, holidays and business needs dictate. Physical presence at the job site is essential to perform job duties. EQUIPMENT USED Safe Tronic Max 100-240V Binding Testing System Trim B Edge Tuner Wax Jet Automated Waxer Wax Future Machine Skin and snowboard tuning and repair tools Binding adjustment and testing equipment Hand tools and repair equipment Rental management and service tracking software Computers, printers, and related office equipment Do you enjoy working with your hands, solving mechanical problems, and helping create exceptional guest experiences? Giants Ridge, managed by Guest Services, is seeking a full-time seasonal Ski & Snowboard Tune Technician to support our Rental Shop operations. In this newly created role, you’ll be responsible for inspecting, tuning, repairing, and maintaining ski and snowboard equipment to ensure guests receive safe, reliable, and high-performing gear. From waxing and edge tuning to binding testing and equipment maintenance, you’ll play a key role in keeping our rental fleet ready for every day on the mountain. What We’re Looking For: Mechanical aptitude and a willingness to learn ski and snowboard tuning and repair techniques. Strong attention to detail and commitment to safety. Basic computer skills. Excellent customer service and communication skills. Previous ski/snowboard tuning, repair, or rental shop experience is preferred but not required. Flexible availability, including some evenings, weekends and holidays. Why Join Giants Ridge? Mountain Perks – Enjoy free employee passes and discounts for your family so you can hit the slopes and trails all season long! Exclusive Discounts – Save on delicious food, stylish apparel and must-have accessories while working at Giants Ridge. Work with Friends – Join a fun, supportive team where every day feels like an adventure. Flexible Scheduling – We offer flexible schedules to fit your lifestyle, weekend and holiday shifts are required to keep up with the excitement at Giants Ridge. And More! – Additional perks and surprises that make Giants Ridge a great place to work! Giants Ridge is the #1-rated family vacation destination in Minnesota. Located just north of Duluth in the heart of Minnesota’s Superior National Forest, Giants Ridge is a four-season, family-oriented resort offering fun and adventure for every level of outdoor enthusiast. Summer features world-class golf and lift-served mountain biking, while winter brings incredible skiing, snowboarding, fat tire biking, and more. Guests and employees alike can enjoy the Pool & Sauna Haus, along with dining, lodging, and a variety of year-round recreational amenities. Employees also have access to discounted lesson opportunities to help them develop new skills and make the most of the Giants Ridge experience. Beyond the resort, the Iron Range region offers abundant outdoor recreation, including lakes and waterways for boating, fishing, and paddling, as well as extensive trail networks for hiking, snowmobiling, and other seasonal activities. Spring and fall provide the perfect transition between seasons, showcasing the natural beauty and outdoor adventures that make the region a great place to live, work, and play. Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores. Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.