Social Support Specialist I
Coinbase
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- Location
- United States
- Work style
- Remote OK
- Job type
- Full time
- Posted
- Nov 4
- Today
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Career path
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About the company
Coinbase
Technology, Information and Internet · 51 to 200 employees
Powering a global community of developers building the future onchain.
What you'll do
- The specialist will utilize generative AI tools and copilots to streamline daily workflows and improve operational efficiency.
- They are expected to apply human-in-the-loop practices to ensure high-quality, business-ready outputs.
What you need
- Candidates must demonstrate the ability to responsibly use generative AI tools and continuously learn as these technologies evolve.
- The role requires a commitment to driving measurable improvements in cost and quality within a fast-paced environment.
Key skills
Generative AICopilotsLibreChatGeminiGleanCustomer SupportEfficiency ImprovementQuality AssuranceHuman-in-the-loop
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Read the full posting here
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
Requirements:
Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality.
Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.