Specialist, Client Operations
BNY
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- Location
- New York, NY
- Job type
- Full time
- Posted
- Oct 2
- 18 days ago
Career path
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About the company
BNY
Financial services · 10,001+ employees
What you'll do
- Direct Contact with clients for troubleshooting, correcting errors/exceptions and inquiries
- Independently assist clients by responding to phone, email, and other inquiries regarding supported services
- Provide daily Reconciliations as well as metrics. Reviews daily open items to ensure proper follow-up and closure
- Meet all Service Level Agreements for daily deliverables
- To successfully ensure all tasks and assigned projects deliverables are met
- Bachelor's degree or the equivalent combination of education and experience is required.0-3 years of total work experience preferred.
- Preferred Customer Service experience
- Excellent verbal and written skills
- Excellent Communicator
- Take a lead role in the processing and timely issuance of securities
- Provides quality support to clients with routine transactions and processes daily. Under direct supervision, assist clients by responding to phone, email and other inquiries regarding company products, services and procedures.
- Provides basic technical assistance to clients and assists in responding to straightforward client inquiries
What you need
- A bachelor's degree or equivalent combination of education and experience is required.
- 0-3 years of total work experience and customer service experience are preferred.
- Education: a bachelor's degree
Key skills
Customer Service experienceExcellent Communicator
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Read the full posting here
We’re seeking a future team member for the role of:
Specialist to join our Client Operations, Ginnie Mae Operations team. This role is in New York, NY
In this role, you’ll make an impact in the following ways:
Direct Contact with clients for troubleshooting, correcting errors/exceptions and inquiries
Independently assist clients by responding to phone, email, and other inquiries regarding supported services
Provide daily Reconciliations as well as metrics. Reviews daily open items to ensure proper follow-up and closure
Meet all Service Level Agreements for daily deliverables
To successfully ensure all tasks and assigned projects deliverables are met
To be successful in this role, we’re seeking the following:
Bachelor's degree or the equivalent combination of education and experience is required.
0-3 years of total work experience preferred.
Preferred Customer Service experience
Excellent verbal and written skills
Excellent Communicator
Take a lead role in the processing and timely issuance of securities
Provides quality support to clients with routine transactions and processes daily. Under direct supervision, assist clients by responding to phone, email and other inquiries regarding company products, services and procedures.
Provides basic technical assistance to clients and assists in responding to straightforward client inquiries