Specialist Revenue Optimization

Job Description: The Revenue Optimization Specialist manages tour grids, slot availability, and data integrity to optimize tour efficiency, room inventory utilization, and revenue. Partnering with Sales, Marketing, Business Management, Financial and Reporting, Yield Management, and Room Inventory teams, the Specialist aligns tour allocations, staffing plans, and inventory with demand and sales goals; delivers actionable reporting; and improves processes across regions. Why Team Members Love Working Here? Driven base pay plus monthly performance incentives Get your earned pay any time before payday through DailyPay* Medical, Dental, and Vision benefits starting on Day One Generous Vacation Time Off Program and Paid Sick Time GO Hilton Discounted hotel rates worldwide Tuition reimbursement programs Recognition Programs and Rewards Internal Growth and Career Pathing We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation. To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience: Must be proficient in Windows, Microsoft Office, including Excel, Word, Outlook, and PowerPoint Strong analytical skills Ability to effectively communicate Ability to set priorities and handle multiple requests in a dynamic environment Flexible work schedule to include nights, weekends, and holidays In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred: Timeshare or Vacation Ownership experience Experience working across multiple regions Advanced Excel Experience Experience with Hyperion, Oracle, and/or Cognos Essential Job Functions: Manage regional tour grids and maintain accurate, timely tour data in VOICE, Clarity, and Concierge to support scheduling and room inventory management. Under the direction of management, coordinate tour waves, slot releases, allocations, and overbooking strategies with Sales, Marketing, Revenue Optimization, Financial, Yield Management, and Room Inventory teams to align demand, available room nights, and sales targets. Develop staffing and tour-planning templates forecasting demand 6–9 months ahead, aligning room inventory, PTO allowances, and staffing with sales goals. Analyze tour and sales productivity, including VPG, show rates, and tour-to-sale conversion; maintain dashboards and distribute timely reports and actionable insights to leadership and cross-functional teams. Audit tour data and room inventory usage for accuracy and alignment with revenue-management goals; partner with Tour Specialists on bookings, tour coding, package setup, and team resources. Assist with process improvements working with IT and Operations to streamline booking and tour management, automate systems, and reduce manual entry. Participate in meetings on allocation, inventory, staffing, and performance, and share consistent processes and best practices across sites. Support revenue-optimization initiatives and resolve operational challenges affecting tour grids, room inventory, and yield. Evaluate guest profiles, geography, and revenue potential to prioritize tours and maximize yield and profitability. Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now, Completes all required Company training/compliance courses assigned. Adheres to Company standards and maintains compliance with all policies and procedures. Performs other related duties as assigned.