SPECIALIST, ROADSIDE SUPPORT
U.S. Xpress
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- Location
- Chattanooga, United States
- Job type
- Full time
- Posted
- Oct 13
- 7 days ago
Career path
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About the company
U.S. Xpress
Transportation/trucking/railroad · 5,001 to 10,000 employees
What you'll do
- Triage driver-reported maintenance issues and over-the-road breakdowns, arrange repairs, and support drivers through local and OTR breakdowns.
- Document maintenance events, review estimates, coordinate with vendors and internal teams, and follow up on repairs and payment.
Key skills
DOT/FMCSA regulationsMechanical terminologyCost controlTechnical platforms/systems
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Read the full posting here
This is an evergreen requisition. We
continuously accept applications for this role to build a strong candidate
pipeline. Openings may not be immediately available, and qualified candidates
will be contacted as positions become available.
Position Functions:
· Receive, document, and resolve incoming driver-reported maintenance issues.
· Triage over-the-road breakdowns to identify the safest and most efficient resolution.
· Make safe and cost-effective decisions to facilitate quick repairs to maximize equipment utilization
· Receive management approval for repair expenditures as needed.
· Quickly escalate more complex repair issues to appropriate team members.
· Secure service for road repairs.
· Respond to after-hours calls as needed.
· Assist drivers in all breakdown situations locally and OTR.
· Set up road calls and direct drivers to authorized repair facilities.
· Ensure all DOT/FMCSA regulations, local, state, and internal company procedures and standards are followed.
· Follow-up regarding repair completion and payment as needed.
· Maintain working knowledge of DOT and company safety regulations.
· Build familiarity with mechanical terminology, standard repair times and costs, and the technical platforms/systems used in daily operations.
· Stay current on incoming emails; respond promptly and professionally to drivers, vendors, and internal partners.
· Communicate clearly and accurately via phone, email, and vendor portals.
· Develop strong awareness of U.S. geography, terminal locations, and relevant local and state regulations.
· Document all maintenance events thoroughly and accurately in company systems.
· Review repair estimates and negotiate when necessary to ensure cost control and proper repair decisions.
· Enter accurate data documentation that is needed by the maintenance department as well as supporting teams such as Parts and Warranty that work based off your notes.
· Participate in ongoing training, coaching, and one-on-one feedback sessions; accept constructive criticism and apply it to improve performance.
· Perform other duties as assigned.
· Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce.
· Attend all in-person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice.
· Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations.
· Perform other duties as requested by leadership