Staff Assistant-Medical Assistant, Women's Specialty Center

About the company

Stamford Health

Hospital & health care · 1,001 to 5,000 employees

What you'll do

• Assist the Practice Manager in managing the daily operations in the practice locations.
• Ensure patients progress through the system in a timely and efficient manner.
• Assist in improving clinical operations within the construct of the program.
• Monitor incoming referral/appointment requests from SHMG and outside physicians via phone or fax and respond in a timely manner.
• Schedule appointments and communicate with patients as necessary.
• Prepare various documents and handle confidential matters in accordance with rules, policies, and procedures.
• Promptly and professionally answer telephone calls and inquiries. Route and/or resolve calls appropriately.
• Ensure complete and accurate registration, including patient demographic and current insurance information.
• Assemble information concerning patient's clinical background and referral needs.
• Review details and expectations about the referral with patients.
• Ensure that referrals are addressed in a timely manner and conduct appropriate follow-up on all open referrals.
• Collaborate interdepartmentally.
• Obtain prior authorizations as needed.
• Assist with other clinical and clerical duties to ensure optimization of patient experience within the program.
• Support and uphold established policies, procedures, objectives, quality improvements, and safety.
• Practice and adhere to Stamford Health’s “Code of Conduct” philosophy, SHMG’s Standards for Service Excellence, and organizational values of: Teamwork, Integrity, Compassion, Respect, and Accountability.
• Comply with departmental organizational policies and procedures and adhere to external agency requirements.
• Perform other duties as assigned.
• Provide patient care in outpatient physician practice under the direction of the practicing physician, physician assistant, or licensed nurse.
• Welcome patients by greeting them, in person or on the telephone; answer or refer inquiries.
• Prepare patients for the health care visit by directing and accompanying them to the examining room; help them position themselves for the examination and/or treatment; arrange examining room instruments, supplies, and equipment.
• Verify patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs; drawing blood; confirming purpose of visit or treatment.
• Counsel patients by transmitting physician's orders.
• Complete records by recording patient examination, treatment, and test results.
• Schedule procedures or tests as directed by licensed provider. Obtain pre-cert as needed.
• Handle phone calls and messages for prescriptions, notes, forms, etc.
• Complete disability and insurance forms.
• Maintain clinical flow in all areas of the practice.
• Keep supplies ready by inventorying stock; placing orders; verifying receipt.
• Keep equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs in collaboration with the Office Manager.
• Maintain a safe, secure, and healthy work environment by following and enforcing standards and procedures; complying with legal regulations.
• Maintain patient confidence and protect operations by keeping patient care information confidential.
• Serve and protect the physician or health care provider practice by adhering to professional standards, policies, and procedures, federal, state, and local requirements.
• Update job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations.
• Maintain knowledge in area of medical terminology.
• Maintain open lines of communication with staff, physicians, and others.
• Ensure ongoing commitment to excellent customer service and support the customer service plan.
• Complete required continuous training and education, including department-specific requirements.
• High School diploma is required. Associates Degree preferred with a minimum of 3 years of medical office experience.
• Certification or Diploma from accredited Medical Assistant school/program OR Bachelor of Science in Chemistry or Biology with National Medical Assistant Certification.
• BLS/Heartsaver is required
• Must exhibit a high degree of responsibility in confidential matters.
• Knowledge of office record keeping and workflow processing is required.
• Ability to work independently and balance multiple priorities is required.
• Effective communication skills, both verbal and written English proficiency required.
• Excellent organization, problem-solving, and listening skills are required. Knowledge of medical terminology is preferred.
• Strong interpersonal skills are required. Broad-based experience successfully working with physicians and individuals.
• Proficient in Microsoft Word, Excel, Outlook, and EMR.

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Perks

• Sign on bonuses
• Health insurance
• Wellness programs
• Paid Time Off
• Tax deferred annuity
• 403b pension plan
• Tuition reimbursement
• Free on-site parking