Student Services Coordinator

Description: Job Description Summary: Coordinate student access to holistic services inclusive of student services and support, tutoring, counseling, disability resources, health services, financial aid, and registration. Organize co-curricular programming and professional development opportunities according to the students’ needs and desires. Work closely with the Assistant Dean of Students for Campus Life and Academic Leadership to assess, communicate, and meet students’ non- academic needs. Also, responsible for providing primarily virtual communication while engaging students through various online platforms to personalize their learning experience. In addition, person will be sharing responsibility for assessing services annually to make improvement in meeting students’ needs Duties and Responsibilities: Job Duties and Accountabilities: (all items listed below are considered “essential job functions” for ADA purposes). 90% Student Services Coordinate student access to all student services by cultivating relationships and developing processes, when necessary, in partnership with appropriate department leads. Collaborate with the Assistant Dean of Students for Campus Life and Academic Leadership to plan, manage and deliver student orientation. Develop and deliver co-curricular programming at the campus appropriate to the success needs of those students. Work with the Assistant Dean of Students for Campus Life and Academic Leadership to assess, communicate and meet students’ non-academic needs. Coordinate Career Services for Oakland Campus which includes researching and employing best practices related to healthcare career job applications, career opportunities, resumes, cover letters, letters of recommendation and interviewing. Maintain close, effective working relationships with the people and departments across the university including the Office of the Registrar, Financial Aid, Student Services, academic programs, and Student Accounts. Work closely with student government (responsible for process of nomination/election of student representatives, facilitate meetings with student representatives, partner with SBA for events, and act as liaison between student representatives and faculty/staff/ administrators) Develop and maintain a working knowledge of SMU policies and have the ability to effectively apply them in the role of Student Services Coordinator. Serve as an ombudsperson for students in crisis situations. Collaborate with the Assistant Dean for Campus Life and Academic Leadership to deal appropriately with student professionalism issues based on SMU policies and procedures. Guide students through the grievance process or any other SMU proceedings as needed. 10% Other duties as assigned Skills and Abilities: Excellent communication skills required, including the ability to communicate effectively with counselors, prospective students and family members, and other professional colleagues. Excellent written communication skills, including the ability to organize and effectively communicate ideas. Courteous and professional manner required. Diplomacy in dealing with conflict. Attention to details as they relate to recordkeeping and documentation of services provided. Demonstrated ability to make decisions and exercise professional judgment. Ability to interact with College faculty and staff, medical center staff, currently enrolled students, and other professional student services staff. Ability and skill to work independently, and as part of a designated team. Ability to travel to other SMU campuses as needed. Education and/or Experience: Baccalaureate required, or appropriate level of experience, Master’s in Higher Education, Student Affairs, Counseling, or related preferred. Candidates must possess a baseline level of competencies for Student Affairs educators, as outlined by ACPA/NASPA : Personal and Ethical Foundations Values, Philosophy, and History Assessment, Evaluation, and Research Law, Policy, and Governance Organizational and Human Resource Leadership Social Justice and Inclusion Student Learning and Development Technology Advising and Supporting Employee Status: Regular Exemption Status: United States of America (Non-Exempt) Time Type: Full time Job Shift: Pay Range: The anticipated hourly salary range for this non-exempt position is $29.00 – $32.00 The actual salary offered will be determined based on job-related factors, including relevant experience, qualifications, skills, and geographic location, as applicable. Organization: At Samuel Merritt University (SMU), we are dedicated to fostering a supportive, inclusive community committed to advancing healthcare through exceptional education, compassionate care, and community service. Known for our leading-edge programs in health sciences, SMU equips students and faculty with the knowledge and skills to make impactful contributions to health and wellness. We are proud to be an equal opportunity employer. SMU welcomes applicants from all backgrounds and is committed to creating an inclusive workplace where anyone can thrive and reach their full potential. Samuel Merritt University currently provides base salary ranges for all positions-on job advertisements-in the United States based on local requirements. Individual compensation will ultimately be determined based on a variety of relevant factors including but-not limited to qualifications, geographic location, and other relevant skills. Benefits Samuel Merritt University offers a comprehensive benefits package that includes: Medical, dental, and vision insurance Mental health and wellness resources Education reimbursement Employee discounts through Marketplace Paid vacation, sick leave, and parental leave Nine paid holidays, plus a paid holiday break between Christmas and New Year’s Day Two floating holidays One paid Volunteer Work Day Five Education Leave Days Important Notice: Beware of Fraudulent Job Offers Samuel Merritt University has been made aware of individuals posing as SMU recruiters, particularly for remote positions. To help protect yourself, please keep the following in mind: All legitimate job openings are posted on the SMU Careers page and trusted job boards. We will never ask you to provide payment for equipment or submit sensitive personal information before completing the formal hiring process. Official offers of employment are issued through Workday, not by text message or informal email. Please remain cautious and protect your personal information throughout your job search. Notice to Recruitment Agencies Samuel Merritt University does not accept unsolicited resumes from recruitment agencies. Please do not forward resumes to our job application email address, SMU employees, or any other university location. Samuel Merritt University is not responsible for fees associated with unsolicited resumes or candidate submissions.