Student Success Tutor

CLASSIFICATION TITLE: Learning Coach EMPLOYMENT STATUS: Part-time REPORTS TO: Learning Services and Accessibility Coordinator FLSA STATUS : Non-exempt DIVISION: Student Affairs CAMPUS : College-Wide DISTINGUISHING JOB CHARACTERISTICS Provides student tutoring services via one-on-one, open labs, and online. ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must perform essential duties to expected performance standards. Reasonable accommodations are made as required for persons who are disabled under the Americans With Disabilities Act. Directly provide tutoring services to SSCC students. Be courteous and respectful to students, staff, and department personnel. Prepare materials as needed for tutoring sessions. Complete and submit required records for tutoring sessions and payroll in a timely manner. Start tutoring session promptly and tutor for the duration of the session. Engage the student in the learning process. Maintain department and student confidentiality. Attend training orientations and workshops as a condition of employment. Follow institutional and tutoring center policies found in manuals. Be willing to meet workload demands. Be punctual. Check emails and voice mails daily and respond to student requests. Works assigned schedule, exhibits regular and punctual attendance and works overtime as required to meet workload demands. OTHER DUTIES AND RESPONSIBILITIES Performs other related duties as required. SCOPE OF SUPERVISION None EQUIPMENT OPERATED Computer; printer; calculator; copier; fax machine; telephone; and other standard office equipment. CONFIDENTIAL DATA Student and other information covered by FERPA guidelines and agreed to in the College’s FERPA Confidentiality Agreement. WORKING CONDITIONS Good office working conditions. The work requires the use of safe work practices with office equipment, and observance of general safety and traffic regulations. Exposure to typical traffic conditions and hazards when visiting other campuses or other locations. USUAL PHYSICAL DEMANDS The following physical demands are typically used to perform this job’s essential duties and responsibilities. They are not qualification standards, rather they may be used to help the College, employee, or applicant identify where and how reasonable accommodations may be made when an otherwise qualified person is unable to perform the job’s essential duties due to an ADA disability. While performing the duties of this job, the employee frequently sits for extended periods of time and occasionally stands and walks. The employee regularly exhibits manual dexterity when working on the computer, typing and performing other related tasks. The employee regularly talks and hears when working with students and the general public. Vision demands include close, relatively detailed vision, with the ability to adjust focus when typing or reading a computer screen. The employee occasionally lifts up to 10 pounds. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of: tutoring principles and methods; SSCC operational policies and procedures; standard office practices and procedures. Ability to: accurately evaluate student abilities and performance and articulate information to faculty and administrators; establish work priorities and manage multiple projects; exercise good judgment in administration of responsibilities; exhibit flexibility in work schedule and job tasks; adapt and support change to policy and work methods; improve processes within scope of authority; maintain accurate work records; maintain confidential and sensitive information; exhibit a pleasant public manner and telephone etiquette; work independently; exhibit attention to detail; apply ethical standards to work situations; make work decisions in accordance with SSCC’s values; show respect and sensitivity for cultural differences, and promote an harassment-free environment; embrace and support constructive change; work efficiently and effectively to improve college operations; consistently follow safety and security procedures and practices; develop and maintain effective working relationships with students, learning community, associates and general public; contribute toward building a positive team working environment; treat others with respect as representative of SSCC. Skill in: tutoring; application of Microsoft Office software including Word, Excel and Outlook; operation of standard office equipment; office organization; verbal and written communications. QUALIFICATIONS An appropriate combination of education, training, course work and experience may qualify an applicant to demonstrate required knowledge, skills, and abilities. Tutors may come from a variety of backgrounds ranging from students and part-time faculty to full professors and local community members. Tutors are evaluated and hired based on their area or areas of expertise, work history, and overall GPA. An example of an acceptable qualification to be considered for a peer mentor position, current SSCC students must: Know and articulate material well; maintain an A/B average in subject and major; have an overall minimum 3.0 GPA; have achieved sophomore standing; and submit at least one faculty reference. Applicant must successfully pass required background checks in accordance with Southern State Community College’s policies and procedures and applicable laws. Ability to document identity and employment eligibility as a condition of employment in compliance with Immigration Reform and Control Act requirements. LICENSURE OR CERTIFICATION REQUIREMENTS None. The listing of duties and requirements listed in this description should in no manner imply that these are the only responsibilities to be performed by the employee who fills this position. Each employee is required to follow the directives, and to perform any duties required by the employee's supervisor or designee.