SUCCESS Initiative Specialist

Position Title: SUCCESS Initiative Specialist Department: Student Development Reports to: Associate Director of SUCCESS Location: Wellesley Date: October 2026 MassBay fosters educational excellence and academic success to prepare students for local and global citizenship, to promote their personal growth, to meet critical workforce demands of communities, and to contribute to the region’s economic development. Massachusetts Bay Community College is served by a cadre of employees of varied backgrounds and experiences. We invite all individuals to consider joining our community. Located in Greater Boston, MassBay is a comprehensive, open-access community college, offering associate degrees and certificate programs on three campuses in Wellesley Hills, Framingham, and Ashland, Massachusetts. Position Summary The ideal candidate will join a vibrant educational community and have a desire and ability to serve a population of students with various needs and backgrounds. Working in close collaboration with the Associate Director of SUCCESS, Student Development staff, and campus partners, the SUCCESS Initiative Specialist will support SUCCESS initiatives designed to improve engagement, retention, and equitable outcomes for students. Responsibilities include assisting with the planning, implementation, and assessment of SUCCESS programs, events, and activities; collecting and analyzing participation and engagement data; preparing reports and presentations that demonstrate program impact; and supporting strategic projects that advance student success. Key Responsibilities and Duties · Support the Associate Director of SUCCESS in advancing program operations, strategic priorities, special projects, research, and initiatives; · Collect, analyze, and interpret student, program, and engagement data to identify trends, evaluate program effectiveness, and make recommendations to management that inform SUCCESS policies, procedures, staffing strategies, program design, and resource allocation; · Assist with ensuring accurate documentation of student interactions and program participation; and prepare reports and presentations that assess program effectiveness and demonstrate student impact; · Serve as a primary SUCCESS contact on the Wellesley campus, providing administrative support, excellent customer service, referrals, and connections to appropriate college resources; · Assist with SUCCESS budgets by processing invoices, entering financial transactions, and generating quarterly and annual reports; · Lead the logistical planning and implementation of SUCCESS initiatives and events, including scheduling, marketing, budgeting, and vendor relations; · Assist with grant-funded activities and ensure compliance with reporting requirements; · Maintain program materials, communication platforms, and outreach resources; · Participate in departmental, divisional, committee, and Student Development staff meetings; · In collaboration with Academic Advising, Coaching and Transfer (ACT) leadership, provide day-to-day supervision, training, support and ongoing guidance for Peer Navigators assigned to work within the department; · Oversee Peer Navigator advisor assignments, schedules, outreach activities, and participation in ACT programs and events; · Monitor and document Peer Navigator activities and student engagement to support program assessment and reporting for SUCCESS; · Collaborate with ACT, Student Development and New Student Experience Coordinator, and other campus partners to ensure consistent expectations, communication, and support for Peer Navigators; · Develop and facilitate professional development opportunities that strengthen staff knowledge and practices in support of SUCCESS student populations and program goals; · Participate in the formulation, development, review, and implementation of SUCCESS policies, procedures, operational standards, and strategic priorities, exercising independent judgment and working with SUCCESS leadership regarding program operations, staffing practices, student support strategies, data-informed interventions, and resource allocation; · Other duties as assigned. This list is not to be considered all-inclusive. A supervisor may assign other duties as required to meet the needs and foster the mission of the College. All employees of MassBay are expected to work collegially and collaboratively within a community that values and celebrates the variety of student experience.