Support Specialist, Accounting

About the company

Restaurant365

Computer software · 501 to 1,000 employees

What you'll do

• Prompt customers for information necessary to troubleshoot problem reports Identify solutions to problem reports and deliver them to customers Help customers understand R365 software accounting functions Route non-accounting customer issues to appropriate teams and team members Diagnose and document software defects and escalate them to Accounting Support Lead or Manager Participate in live chats Coordinate and facilitate live screen shares with customers Manage personal queue of customer tickets Identify gaps in company self-help documentation Train and mentor new team members at the request of Support management Find opportunities to automate and improve how work gets done across your role with approved AI and other tools, choosing the right tool for each task, refining your prompts, and reviewing outputs for quality and time saved. Other duties as assigned.

What you need

• Professional and / or academic accounting experience High attention to detail Excel knowledge Curiosity and eagerness to use AI in your daily work, backed by hands-on experience, a good sense of what generative AI can and can't do, and the judgment to verify its outputs. Flexible and adaptable based on the needs of the client and internal team Solution oriented mindset with ability to articulate under pressure Effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation Strong technical aptitude with experience communicating across multiple platforms A passion for helping people get the most out of technology PREFERRED QUALIFICATIONS Bachelor’s degree with emphasis in business and / or finance and / or accounting preferred Restaurant Industry Experience Strong understanding of general business principles Previous experience in a Support Role

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