Support Technician

Atlantech Online, Inc. in Silver Spring, MD is actively seeking a dependable and self-motivated full-time Support Technician to perform quality customer service for our company. Are you experienced in the telecommunications field? Do you enjoy being collaborative and innovative ? Would you like to team up with an established and supportive company ? If so, keep on reading! This customer service position in tech support earns a competitive salary of $42,000 . We provide robust benefits and perks , including medical, dental, vision, mileage reimbursement, paid parking, generous paid vacation time, and sick leave . If this sounds like the right tech support opportunity in telecommunications for you, apply today ! ABOUT ATLANTECH ONLINE, INC. We are a public utility that provides fiber, telephone, and data center services to multiple businesses and government organizations. Since our beginnings in 1995, we have become one of the most reputable and reliable Internet service providers in the Washington DC metro area. We are determined to remain at the forefront of all of our customers' current and future needs. They value our excellent customer service as well as our tailored and results-driven solutions. We work hard so that our clients can focus on developing their businesses, rather than dealing with technology issues. Our employees enjoy a technology-focused and collaborative culture in a comfortable business-casual environment. All viewpoints and ideas are valued! We also offer our employees great benefits, advancement opportunities, and continual support . A DAY IN THE LIFE OF A SUPPORT TECHNICIAN As a tech support professional, you are the first response to important issues affecting our customer's services and critical to maintaining the success of our company. You provide technical support to end-user customers by phone and email to investigate as well as troubleshoot a variety of connectivity and voice service issues. This is all accomplished while you also monitor the uptime of critical infrastructure and customer networks. Due to your exceptional organizational skills, you have no problem handling the steady amount of tech support tickets you receive on a daily basis. With great attention to detail, you ensure that all proper policies and procedures are followed. It brings you great satisfaction to do a good job while helping others, and this is why you excel in this role! QUALIFICATIONS OF A SUPPORT TECHNICIAN 2+ years of networking experience Experience with troubleshooting wide area and local area network connectivity as well as administering VLANs Experience with Juniper and Cisco routing and switching equipment Ability to spot patterns in support issues quickly when investigating outages Ability to handle a steady pace of tech support trouble tickets Knowledge about the open systems interconnection (OSI) and DoD reference models Knowledge about voice protocols, specifically session initiation protocol (SIP) and voice over internet protocol (VoIP) phone systems Being fully vaccinated against COVID-19 is a requirement. Reasonable accommodations may be available for those with documented (i) medical disabilities or (ii) sincerely-held religious beliefs. An active network certification including A+, CCENT, and Net+ is preferred. Can you keep up in a fast-paced environment and complete all work in a timely manner? Are you a team player? Do you have excellent customer service skills? Are you detail-oriented? Can you maintain professionalism while on the job? If yes, we want to hear from you about this tech support position in telecommunications! SUPPORT TECHNICIAN WORK SCHEDULE This tech support position typically works rotating 8-hour shifts including nights, weekends and holidays . ARE YOU READY TO JOIN OUR TELECOMMUNICATIONS TEAM? If you feel you'd be perfect as our Support Technician, apply now using our initial 3-minute, mobile-friendly application. Location: 20910