Systems Administrator- AI Systems

About the company

Northwest Mississippi Community College

Higher education · 501 to 1,000 employees

What you'll do

• Collaborate with functional leads and college administrators to support effective adoption and utilization of AI processes and AI agents.
• Evaluate, recommend, and implement new software solutions and system upgrades to enhance institutional operations.
• Administer and maintain integrations with Insight Stream, AI agents within the Oracle Fusion system, and other critical applications.
• Configure, install, and maintain AI software updates, customizations, and scheduled jobs to ensure AI systems are up-to-date and performing optimally.
• Assist with the development and implementation of integrations for Insightstream AI and other AI‑enhanced systems, using APIs, scripts, and related tools to ensure data consistency and interoperability.
• Develop and maintain technical documentation for system configurations, integrations, and operational procedures.
• Monitor AI system performance and proactively identify and resolve issues to ensure optimal reliability and efficiency.
• Communicate and coordinate with management and support teams during system outages or planned changes to minimize disruptions.
• Perform other duties as assigned as by the Director of Information Systems.
• Knowledge of Large Language Models (LLM), Artificial Intelligence, generative AI, and agentic systems.
• Knowledge of cloud and on-premises systems used within higher education.
• Understanding of API-based integrations (ex. REST, JSON)
• Familiarity with AI prompt workflows, model configuration, or agent frameworks.
• Knowledge of computer and server operating systems, including installation, configuration, and troubleshooting.
• Knowledge of web technologies, including HTML, CSS, JavaScript, and browser compatibility.
• Knowledge of database management systems and basic SQL for data queries and integrations.
• Knowledge of applicable IT laws, regulations, and guidelines in an academic environment.
• Strong organizational and project management skills to prioritize tasks and meet deadlines.
• Effective written and verbal communication skills for collaborating with technical and non-technical stakeholders.
• Strong customer service skills with the ability to de-escalate and resolve complex technical issues.
• Technical expertise in system administration, integration, and database management.
• Ability to diagnose, troubleshoot, and resolve complex technical problems efficiently.
• Ability to plan, implement, and monitor projects, ensuring alignment with institutional goals.
• Ability to identify, analyze, and resolve data discrepancies and system issues.
• Ability to collaborate effectively with faculty, administrators, and staff to develop joint solutions and support best practices.
• Associate degree in Computer Information Systems, Information Technology or a related field.
• Two years of experience in an Information Technology role.
• May consider any equivalent combination of experience, education and training which provides the required knowledge, skills and abilities.
• Experience with enterprise systems or cloud‑based platforms is preferred but not required.
• Must possess a valid driver’s license and be insurable by the College auto insurance policy.
• Demonstrate knowledge and experience of using AI to accomplish efficiencies and goals of college departments
• Bachelor’s Degree in Computer Science, Information Technology, Computer Information Technology or related field.
• Two years of experience in a senior Information Technology position or direct involvement in systems administration for critical applications.
• Experience supporting enterprise applications or cloud‑based platforms.
• Demonstrated experience working in a higher education IT environment, supporting faculty and academic operations.
• Variances from regular working hours may be necessary to fulfill the responsibilities of the position.
• Busy working environment with numerous interruptions.
• Will be required to provide support to all locations and will require travel.
• Application at www.northwestms.edu
• Resume
• Three (3) Professional References:  Name, Organization, Email Address and Telephone Number
• Application Deadline:  Open Until Filled

Key skills

Keywords for your resumePro

The words this employer's screening is likely to look for.