Systems Administrator - IT Infrastructure & Operations

FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger. FirstEnergy (NYSE: FE) is dedicated to safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts. This position is within FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. d governance of FirstEnergy's enterprise communications platforms. The team manages Exchange Online, Outlook, email security technologies, automated communications solutions, and messaging infrastructure that support critical business operations across the enterprise. This role serves as a key administrator and technical resource for FirstEnergy's messaging ecosystem, including Exchange Online, Exchange SE, Cisco Email Gateway, Proofpoint Email Fraud Defense, xMatters, and Kofax communication platforms. The position partners closely with Cyber Security, Compliance, Legal, Human Resources, and business stakeholders to ensure communications platforms remain secure, reliable, and aligned with business objectives. Key Responsibilities Administer and support enterprise messaging and communications platforms, including Exchange Online, Exchange Server Edition (SE), Outlook, Cisco Email Gateway, Proofpoint Email Fraud Defense, xMatters, and Kofax. Manage email services, mail flow, mailbox administration, distribution groups, shared mailboxes, platform availability, and system performance. Administer and enhance email security controls, including threat protection, email authentication (SPF, DKIM, DMARC), data loss prevention (DLP), and compliance-related configurations. Support automated communications, notifications, and enterprise email campaigns in partnership with business and IT stakeholders. Perform system administration activities including upgrades, patching, lifecycle management, vendor coordination, troubleshooting, and incident resolution. Partner with Cyber Security, Compliance, Legal, Human Resources, and other business units to support messaging, governance, retention, and communication requirements. Develop and maintain PowerShell automation, operational documentation, reporting, and knowledge management materials. Managing M365 license allocations, configuration and reporting. Participate in incident, request, change management, and on-call support processes, serving as an escalation point for complex issues as needed. Required Qualifications Bachelor's degree in Computer Science, Information Systems, or related field; equivalent experience considered. Familiarity with Microsoft Exchange, Microsoft 365, or email administration. Basic PowerShell scripting and automation skills. Strong troubleshooting, analytical, and customer service skills. Ability to communicate effectively with technical and non-technical stakeholders and work independently in a remote environment. Preferred Qualifications Experience with Exchange Online, Outlook, Cisco Email Gateway, Proofpoint, xMatters, Kofax, or similar messaging and communications platforms. Experience supporting email security, compliance, automation, or reporting solutions. Experience with Sharepoint configuration, Power BI design or operational reporting tools. Experience with Power Platform and Power Automate development, and working knowledge of other M365 applications. Experience Levels System Administrator II Minimum 2-4 years of IT experience supporting enterprise applications, infrastructure, collaboration, or messaging technologies. System Administrator III 4-7 years of relevant IT experience with enterprise messaging, collaboration, or system administration. Intermediate experience administering Exchange Online and enterprise messaging platforms. Intermediate PowerShell scripting and automation experience. Ability to independently manage production systems, lead technical initiatives, and serve as an escalation resource. System Administrator IV 7+ years of relevant IT experience with enterprise messaging and collaboration platforms. Advanced Exchange Online administration and PowerShell automation experience. Experience leading major platform upgrades, migrations, or modernization efforts. Demonstrated technical leadership, mentoring, and continuous improvement experience. Why Join Us This position plays a critical role in supporting and securing the communication platforms focusing on: Manage and enhance enterprise-scale messaging, email security, and communications platforms serving a large, regulated organization. Work with leading technologies including Microsoft Exchange Online, Microsoft 365, Cisco Email Gateway, Proofpoint Email Fraud Defense, xMatters, and Kofax. Partner with Cyber Security, Compliance, Human Resources, and business leaders on initiatives that improve security, reliability, and user experience. As a member of the Messaging and Collaboration team, you'll work with modern cloud technologies, email security solutions, and communications automation platforms that directly support business operations across the enterprise used by thousands of employees every day. Benefits, Compensation & Workforce Diversity At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time. Safety Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards. Position Classification Exempt FirstEnergy Human Resources Team