Team Support Specialist - Same Day Access

Easterseals MORC is hiring for a Team Support Specialist Same Day Access to help make a difference and become part of something bigger than yourself! We are looking for Game Changers ! The types of people who wake up excited to make a difference. The superheroes of their field who care about the people they serve. If that sounds like you, we want you on our team. Benefits of Being a Superhero! Benefits: Low-cost Dental/Health/Vision insurance Dependent care reimbursement, and up to 5 days paid FMLA for maternity, paternity, foster care and adoption. Generous 401K retirement plan Paid Leave Options Available Up to $125 bonus for taking 5 days off in a row. 10 paid holidays and 3 floating holidays (Over 30 days total of paid time off) Wellness Programs We are a PSLF (Public Service Loan Forgiveness) Employer. We provide bonuses and extra incentives to reward hard work & dedication. Mileage reimbursement in accordance with IRS rate. Free financial planning services through our partnerships with the LoVasco Consulting Group, and SoFi. Student loan repayment options Pet Insurance Qualifications: High School Diploma or equivilent At least two years experience in a full time clerical position Duties and Responsbilities: 1. Demonstrate ability to engage consumers in a welcoming, hopeful, empathetic manner regardless of disability or phase of recovery. 2. Assist individuals served by addressing inquiries, resolving issues, and fulfilling requests across diverse communication channels, including telephone, telehealth, email, live chat, and in-person interactions. 3. Responsible for answering and triaging internal and external telephone calls. Conducts initial screening of consumers and other patrons to determine the nature of requests or problems, takes messages, refers to the appropriate parties and performs related customer service activities representing the program to the general public. 4. Look up new individuals in EMR and add new individual charts when appropriate. 5. Enhances engagement and outreach of new individuals by providing a welcoming, supportive intake experience and offering smooth transition from an individual’s first access point for services to intake appointment and to ongoing program services. 6. Direct services may include outreach and engagement in the office or virtually. 7. Educates new individuals on EM service array and Same Day Access process. 8. May take and maintain Team meeting minutes as requested. 9. Scanning documents (IDs, insurance cards, etc) into Easterseals MORC's EHR. 10. Distributing and explaining intake forms to new individuals. 11. Calculating Ability to Pay (ATP) financial information with new individuals served and collecting signatures.