Technical Applications Scientist - East Coast
Oxford Nanopore Technologies
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- Location
- New York, United States
- Job type
- Full time
- Posted
- Nov 2
- 2 days ago
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Career path
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About the company
Oxford Nanopore Technologies
Biotechnology · 501 to 1,000 employees
What you'll do
- Provide first-line applications support across the Nanopore sequencing workflow via email, phone, live chat and Zoom, primarily for post-sales customers.
- Troubleshoot technical and application-related queries, identifying customer needs and delivering effective solutions.
- Support customers with experimental design, workflow implementation, validation and data analysis, and know when to escalate to specialist teams (e.g., bioinformatics).
- Prioritize and manage multiple open cases, escalating complex technical issues where appropriate to ensure timely resolution and customer satisfaction.
- Collaborate with internal technical, commercial and product teams to deliver an exceptional customer experience, including ad hoc pre-sales support on complex accounts.
- Accurately document customer interactions and technical information within our CRM systems.
- Build strong relationships with scientists and researchers, acting as a trusted technical partner.
- Support field teams with first-line troubleshooting for strategic accounts, including workflow failures, unexpected sequencing outputs and tool misconfigurations.
- Participate in occasional conferences, regional team meetings and hands-on training sessions, including occasional training at our London headquarters.
- BSc degree (or equivalent experience) in Molecular Biology, Genetics, Life Sciences, or a related scientific discipline.
- A strong foundation in molecular biology, genetics and life sciences. Next-generation sequencing (NGS) experience is preferred; bioinformatics experience is a plus.
- Strong scientific curiosity and the ability to communicate technical concepts clearly and confidently, including over video and live chat.
- A proactive, coachable approach to problem-solving and troubleshooting, and a willingness to learn new platforms and take feedback.
- Excellent organizational skills and the ability to manage multiple priorities.
- Customer-focused, with strong interpersonal and communication skills. Customer-facing or technical support experience is preferred.
- Spanish fluency is a plus, as our team supports customers in LATAM.
- Willingness to travel (up to 20%), including occasional international travel; a valid passport is required.
- Must be authorized to work in the U.S. without current or future sponsorship.
What you need
- Genomics background
- Ability to converse in Spanish professionally
- Dedication to customer service and satisfaction
Key skills
genomicsSpanishcustomer service
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Read the full posting here
We are looking for a highly motivated and driven individual to join the Technical Services team, as a Technical Applications Scientist within the AMR region with the ability to converse in Spanish professionally. This role will suit someone with a genomics background, a dedication to customer service and satisfaction, support for customers within AMR, Canada and LATAM.