Technical Specialist Card Services
Creighton University
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- Location
- Omaha, NE
- Job type
- Full time
- Posted
- Oct 15
- 4 days ago
Career path
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About the company
Creighton University
Higher education · 1,001 to 5,000 employees
What you'll do
- Build cardholder groups and access rules; assign individuals/doors/schedules as necessary. Create schedules, enable first person rule, double tap rule, setup users, resolve access challenges. Address refund requests in Atrium. Issue ID cards.
- Operate cash register, submit deposits, prepare ad hoc reports, liaison with vendor on issues, and order card print consumables. Reconcile credit card transactions.
- Assist customers via phone, email, and in person. Other duties as assigned, including support for parking services.
- Associate’s degree required, plus two years of related experience. Bachelor’s degree preferred.
- Knowledge of relational databases.
- Strong technical background with good analytical and mathematical skills.
- Intermediate proficiency in MS Office products, including Excel and Outlook.
- Must be at least 21 years of age.
- Ability to quickly learn to operate specific software applications and to assimilate how datasets impact related systems and functions.
- Knowledge/familiarity with digital signage and specialized computer applications, including EpiSuite, T2, ColorID card production, Atrium, POS/Infor (Vivonet), and/or Genetec Security Center preferred.
- Ability to communicate clearly and concisely in English, both orally and in writing.
- Interpersonal/human relation skills and ability to work with a diverse group of customers.
- Ability to complete administrative responsibilities, including managing Outlook calendar/meetings, answering telephone calls, and handling cash register operations including making deposits.
- Ability to self-start and self-supervise daily tasks, sometimes under stressful, volatile, or confusing situations.
- Strong customer service skills with the ability to critically assess inquiries and provide appropriate information or resolution using judgment and available resources.
- Ability to coordinate and prioritize work with multiple and conflicting demands in a fast-paced stressful environment.
- Ability to maintain confidentiality of sensitive information.
Key skills
mag stripe cardsiClass readerscomputer applicationsuser data reports
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Read the full posting here
Under the supervision of the Associate Director for Identity Services, the Technical Specialist – Card Services will operate multiple specialized computer applications to assist in daily work. The specialist will configure mag stripe cards, update iClass readers, upload data in various applications to grant/deny access, and upload JayBucks to accounts. The specialist will draft web page revisions, implement approved changes, and create user data reports to assess communication effectiveness etc....