Technical Support Engineer
Secure Code Warrior
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- Location
- United States
- Work style
- Remote only
- Job type
- Full time
- Posted
- Oct 27
- 1 day ago
Career path
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About the company
Secure Code Warrior
Computer software · 201 to 500 employees
What you'll do
- Own Level 1 and Level 2 support tickets from first response to resolution
- Resolve platform issues across the Portal, SSO, API and integrations
- Triage content-related tickets with clear documentation
- Fix straightforward content bugs
- Explain technical information clearly to customers
- Work with internal teams to resolve issues
- Spot bugs and improvement opportunities and share them with the teams who can act on them
Key skills
Technical supportClear documentationExplaining technical information clearly
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Read the full posting here
The Technical Support Engineer role is technical and customer-facing. You'll own Level 1 and Level 2 support tickets from first response to resolution. You'll resolve platform issues across our Portal, SSO, API and integrations, and you'll triage content-related tickets with clear documentation so they reach the right people quickly. As your expertise grows, you'll take on our content ticket types (Challenges, Missions, Coding Labs, Quests, Courses and Tournaments) and start fixing straightforward content bugs yourself.
You'll work with customers around the world, explaining technical information clearly and helping them get the most from the platform. You'll also work with internal teams such as Customer Success, Sales, Engineering and Content. Together you'll resolve issues, spot bugs and improvement opportunities, and share them with the teams who can act on them.