Technical Support Engineer
Windfall
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- Pay
- $75K to $85K
- a year
- Location
- Salt Lake City, United States
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 15
- 5 days ago
Career path
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About the company
Windfall
Computer software · 51 to 200 employees
We're on a mission to change how organizations perceive and use people data.
What you'll do
- Own the customer support queue and its systems; onboard customers, configure accounts, map datasets, and resolve technical issues.
- Investigate why tickets happen and prevent recurrence through help articles, product fixes, or AI workflows.
What you need
- This is a full-time, onsite role in our South Jordan, UT office (5 days/week)
- 2+ years of professional experience, with 1+ years in technical support, RevOps or sales ops, data or marketing analysis, or another CRM-adjacent role, ideally in B2B SaaS
- Comfortable with CSVs, spreadsheets, and CRM data models (objects, records, fields)
- Experience with Salesforce, HubSpot, or a similar CRM
- Experience with a ticketing or support platform (Pylon, Zendesk, Intercom, or similar)
- Strong written and verbal communication
- Bachelor’s degree or equivalent experience
Key skills
Technical supportAIdataproblem-solverexcellent communicator
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Read the full posting here
As a Technical Support Engineer at Windfall, you’ll own the customer support queue and the systems behind it. You’ll onboard new customers, configure accounts, map high-priority datasets, and resolve technical issues. Then you’ll ask the next question: why did this ticket happen, and how do we stop it from happening again? Sometimes the answer is a better help article. Sometimes it’s a product fix. More and more, it’s an AI workflow that answers the question before the customer has to ask.
This role is a great fit if you’re early in your career, operations-minded, and curious about AI. It isn’t SQL-heavy or a deep engineering role. We want a resourceful problem-solver who likes data, sweats the details, and would rather fix a problem once than answer it a hundred times.
We're on a mission to change how organizations perceive and use people data. And we hold true to our core values of: (1) Be an excellent communicator; (2) Operate with transparency; (3) Provide leverage, not optimization; (4) Win When Our Customers Win; and (5) Act with integrity and trust.