Technical Support Specialist

Who we are $1d Your Responsibilities Technical point of contact for customers in the NGO, government, defence and industrial sectors, as well as internal departmentsCoordination and follow-up of technical enquiries, complaints, and warranty and guarantee claimsPlanning, coordination and supervision of factory repairs, maintenance work and technical modifications to our systemsPreparation of service reports, technical documentation and customer documentationMaintenance of machine, service and technical master dataActing as the interface between customers, Service, Engineering, Production and LogisticsContributing to the continuous improvement of our service and support processes Your Profile Completed technical training, e.g. as an industrial mechanic, agricultural machinery mechatronics technician, automotive mechatronics technician or equivalent qualificationIdeally, experience in technical support, service or maintenanceTechnical understanding of mechanical, electrical and hydraulic systemsStructured, independent and solution-oriented approach to workStrong communication and organisational skillsConfident user of MS Office; SAP knowledge is an advantageVery good command of German and good command of English, both written and spokenTeam player with initiative and a strong customer focus We offer you The opportunity to play an active and meaningful role in shaping the future of our globally active company and to develop yourself within the company. Flat hierarchies, a pleasant working atmosphere, flexible working hours and workplace regulations as well as attractive compensation is what sets us apart. Your Location $1e Contact details Apply now with your application documents, your salary expectations and your availability and become part of our GCS team.