Technical Support Specialist
Vanderbilt University
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- Location
- Nashville, TN
- Job type
- Full time
- Posted
- Oct 13
- 7 days ago
Career path
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About the company
Vanderbilt University
Higher education · 1,001 to 5,000 employees
What you'll do
- Provide comprehensive in-person and remote technical support to VUSN faculty, staff, and students across Windows and macOS computers, mobile devices, peripherals, software, university systems, and emerging technologies.
- Apply advanced troubleshooting techniques to diagnose and resolve hardware, software, connectivity, account, application, and device issues, minimizing disruption to academic and administrative activities.
- Own technical issues through resolution or appropriate escalation and coordinate with other technology teams when necessary.
- Support classroom and instructional technologies used for in-person, hybrid, and technology-enhanced instruction.
- Troubleshoot technology issues during class sessions and other academic activities to minimize disruptions and maintain the integrity of instructional and recorded materials.
- Partner with faculty to integrate existing and emerging technologies into teaching and learning environments.
- Provide training and guidance to faculty, staff, and students on classroom and instructional technologies.
- Maintain accurate documentation of support interactions, troubleshooting activities, and resolutions.
- Develop and maintain technical documentation, procedures, and knowledge-based content for commonly supported technologies and services.
- Collaborate with VUSN IT colleagues, vendors, and other university partners to resolve technical issues and deliver technology services.
- Participate in technology projects, deployments, system upgrades, and other initiatives affecting VUSN.
- Identify recurring technical issues and recommend improvement, preventative measures, or process changes that improve reliability and the user experience.
- Associates degree is necessary.
- A minimum of a Bachelor's degree is preferred.
- CompTIA A+ certification is preferred.
- Minimum of 2 years working with the IT industry is necessary.
- Minimum of 1 year experience with A/V technologies is preferred.
- Good problem solving skills
- Works well under pressure
- Creative thinker
- Organized
- Works well with a diverse set of faculty, staff, and students
Key skills
TroubleshootingTechnology guidanceTechnology training
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Read the full posting here
The Technical Support Specialist is part of the Information Technology (IT) Support Group within Vanderbilt University School of Nursing and reports to the Associate Director of Information Technology. This role helps foster a reliable, technology-enabled environment by providing technical support for faculty, staff, and students across computers, mobile devices, peripherals, classrooms, conference rooms, and media production facilities. Responsibilities include configuring and optimizing classroom technology, troubleshooting issues during class sessions, resolving hardware and software concerns, and providing technology guidance and training. Working collaboratively with the School of Nursing community and IT team, the Specialist ensures technology and equipment are effectively deployed and supported to empower teaching, learning, collaboration, and productivity.