Technology Support Specialist I

About the company

Hillside

Individual & family services · 1,001 to 5,000 employees

What you'll do

• Provide user account security administration for user access management, network access, Hillside information systems, and administrative accounts.
• Function as security administrator for sensitive New York State information systems i.e. Office of Mental Health (OMH), Office of Children and Family Services (OCFS), etc.
• Accountable for maintaining the highest level of trust and integrity regarding storage and access to confidential data and security systems.
• Participate in design, configuration, deployment, and support of all technology related equipment and software.
• Record and maintain inventory of equipment, software, and licenses.
• Complete all service requests on time and ensure the customer receives products and services as requested. This may require contacting service support with external vendors, as directed.
• Develop and execute educational support resources for users of new or updated technology.
• Provide recommendations to Technology Solutions Department supervisor regarding enhancements to policies, procedures, and protocols and ensure compliance.
• Participate with other members of Technology Solutions Department to ensure effective execution of the Technology strategy.
• While this job description covers many aspects of the role, employees may be required to perform other duties as assigned.
• Bachelor’s degree in Computer Science or related field, or an equivalent amount of education and experience required.     
• Minimum 1 year of experience in Helpdesk Support or related internship required.
• Unrestricted, valid NYS driver’s license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards.
• Proficient with computer support technologies and willingness to continue to learn and advance technical skills.
• Ability to ensure the security and stability of the Hillside network is maintained at all times. 
• Ability to identify the information needed to clarify a situation, seek that information from appropriate sources and use skillful questioning to draw out the information.
• Experience prioritizing requests and identifying solutions to ensure effective and responsive delivery of services.
• Ability to provide assistance through facilitation and consultation (teach others to use systems and processes vs. doing it for them).
• Experience meeting partners’ needs in a manner that provides satisfaction and excellent results.  Ability to identify what needs to be done and doing it before being asked or before the situation requires it.
• Must be able to work a variable scheduling including evenings and weekends
• The following physical demands are required:Frequent sitting (up to 8 hours)
• Occasional standing (up to 1 hour)
• Occasional walking (up to 2.5 hours)
• Occasional driving (up to 8 hours)
• Continuous balancing (up to 1 hours)
• Occasional balancing, bending, stooping, climbing, kneeling, pushing, pulling, reaching forward or down, reaching overhead, running, and twisting (up to 2.5 hours)
• Weekly lifting up to 30 lbs., 5-10 lbs. on a daily basis
• Weekly carrying up to 55 lbs. approximately 10-100 ft., 5-10 lbs. on a daily basis
• Manual dexterity is required, including the frequent ability to grasp in both hands and continuous use of fine manipulation skills in both hands (approximately 5.5-8 hrs.)
• Occasional exposure to dust, fumes, gases or chemicals is apparent.
• Ability to change positions as needed.

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Perks

• competitive benefits
• paid time off
• 403(b) with employer match