The Foundry Ministries - Dispatcher

The Foundry Mission: The Foundry Ministries exists to restore hope and rebuild lives through Christ-centered recovery. The Foundry Vision: Permanently transformed lives through Christ-centered ministries. Dispatcher Position Summary: The Dispatcher is primarily responsible for overseeing donation requests received at the dispatch office and scheduling and routing all donation trucks for pickups and deliveries. The Dispatcher must hold to the mission, vision, and core values of The Foundry. The Dispatcher must be willing to sign The Foundry's Statement of Faith. The Dispatcher reports directly to the Assistant Manager of the off-site warehouse and is responsible for upholding the policies set forth by the Board of Directors. The responsibilities of the Dispatcher include, but are not limited to, the duties defined in this responsibility description. Responsibility Description: Dispatch Office: · Answer all incoming calls and emails from potential donors. • Schedule and dispatch drivers for pick-ups and deliveries based on donor requests and immediate ministry needs. • Relay information to and from drivers, the thrift store warehouse, and the Enterprise's management. • Assists the Assistant Manager, Offsite Warehouse, in communicating between departments to ensure that we meet the needs of the customers, donors, and staff. • Maintain call logs and complete reports. • Promptly and accurately communicate using telephones, text messaging, email, and direct messenger. • Coordinate with the Director of Enterprises and the Assistant Offsite Warehouse Manager to resolve problems and manage conflicts effectively. Employment Readiness: · Provide workforce training to participants in soft skills and technical skills as applicable. · Follow program guidelines regarding interactions with and oversight of program participants assigned to the warehouse. · Treat each program participant with dignity and professionalism. · Communicate issues and concerns regarding program participants to management. · Maintain program participant confidentiality at all times. Qualifications and Requirements: Education : • High School Diploma, High School Equivalency Certificate, or GED Experience: • Customer service and dispatch experience preferred Requirements: Able to use a computer/tablet to perform job duties. Knowledge of safe lifting/carrying guidelines and other basic safety protocols. Must be able to work the overtime assigned by the Assistant Manager of the Offsite Warehouse, including evening shifts and special events. You must be able to work in a warehouse environment, including exposure to dust and fluctuating temperatures. You must express yourself verbally and accurately, and loudly or quickly convey verbal instructions. You must hear and understand speech in person, via telephone, or other devices, and recognize work-associated sounds such as vehicle horns or emergency sirens. Organization and time management skills. Strong interpersonal skills. Proven ability to resolve issues calmly and efficiently. Comfortable presenting information in person or via various communication channels (telephone, email, social media). Servant leader. Quick learning and enjoys the challenge of taking on new assignments. Willingness to be a team player. Staff members of The Foundry Ministries choose to participate in our grace-based environment by: • Modeling Christ-like attributes and values through actions, words, and attitudes. • Maintaining a safe, transparent, and healing environment based on grace, truth, love, trust, and authenticity without fear. • Embracing the accountability process, which leads to personal self-evaluation. • Teaching and mentoring program participants, volunteers, and peers at every opportunity by using biblical precepts. • Building healthy, loving, and compassionate relationships with program participants, volunteers, visitors, and staff while establishing healthy and safe boundaries. • Maintaining a personal lifestyle of integrity, honesty, and responsibility. • Praying with program participants, volunteers, guests, and staff. Our Sharing Values: The Foundry models excellence in: · Everything we do, we do unto God. · We are passionate about our work. · We set others up for success. · We continuously improve. Candidates are subject to a pre-employment drug screen.