Ticket Sales & Service Intern

Job Title: Ticket Sales and Service Intern Department: Ticketing & Sales Reports to: Account Executive, Group Ticketing Job Summary: Do you have a passion for the Sports Industry? Are you looking to get your career started in sales or customer service? If you answered yes to both questions, then the 2023 MLS Ticketing Team of the year is looking for someone like you! The Ticket Sales and Service Intern will continue and amplify the current success of the ticketing department. The primary responsibilities of this position include but are not limited to 25 hours a week assisting with daily office administration tasks, providing additional matchday support, oversee the tear down and set up on 2027 game day sales tables and group Fan Experience Packages (FEP’s), all while learning the daily function of a high performing sales organization. Please note this position is allotted for the 2027 MLS Sprint Season, which runs from February through April. However, there may be an opportunity for continued employment during the 2027–2028 season based on organizational needs and individual performance. What You’ll Do: Provide matchday support for the Ticket Sales and Service Department Assist with planning of events for our Members, Group Leaders and Premium Clients Serve as a front office representative for all Ticketing and Luxury Suites needs Assist the community ticketing team with prospecting business opportunities to activate theme nights Assist the community ticketing department in sales tables and FEP initiatives on matchdays Cultivate dynamic working relationships with all members of the Ticket Sales and Service Departments Support the Ticketing Departments throughout all stages of the sales process, and creation of proposals for premium clients. Assist with creation of premium contracts and proposals Proactively anticipates and resolves group leader needs tactfully Other duties as assigned What You’ll Bring: Positive make it happen” attitude Strong Microsoft Word, Excel, and PowerPoint skills Strong ability to multi-task, in a fast-paced working environment Attention to detail Strong team philosophy: proven ability to work positively, collaboratively, and professionally within a team and across an organization. What You’ll Need: A recent college graduate or enrolled in a Bachelor’s or Master’s degree program Excellent communication and interpersonal skills and organizational ability Ability to work with and maintain highly confidential information is required Ability to work simultaneously with a variety of stakeholders and foster a cooperative environment Ability to anticipate problems and implement immediate corrective action Strong orientation towards hospitality/customer service for the meeting and entertainment industry Proven time management, organizational, and prioritizing skills Must always have a fan-friendly attitude and a professional appearance Ability to work outside of regular business hours including but not limited to weekends and holidays as required by the FCC game schedule, special events, and projects. About FCC Founded in 2015, FC Cincinnati is a Major League Soccer team based in Cincinnati, Ohio. After achieving significant growth and success in the United Soccer League, the team joined MLS in 2019. FCC won the 2023 Supporters’ Shield – the annual award given to the team with the most points in the regular season – and clinched a spot in the 2023 MLS Playoffs for the second straight year. With a diverse ownership group with strong ties to Cincinnati, the club strives to unite the community both on and off the pitch through FCC Foundation, and its dedication to improving the lives of children through soccer and those in the West End Community. FC Cincinnati are committed to ongoing growth and recognizing the vital importance of company culture. The club’s DNA code, created by the staff for the staff, is actively implemented every day. FCC have been recognized locally and nationally as one of Sports Business Journal’s Best Places to Work in Sports 2023, named to the Honor List as one of “75 Great Sports Companies to Call Home.”; on the Business Courier’s Fast 55 as one of Greater Cincinnati’s fastest growing private companies; and named to The Enquirer’s Top Workplaces 2024. Learn More! TQL Stadium: learn more Mercy Health Training Center: learn more MLS NextPro: learn more FC Cincinnati is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.