Traffic Management Center Specialist

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together. Arcadis is seeking a Traffic Management Center (TMC) Operations Specialist with TMC experience to join the team in Nashville, TN. In this role you will assist our team in the TDOT Traffic Management Center finding, monitoring, and resolving events along the I-24 SMART Corridor. Utilizing technologies and active communication skills, you will be providing safety improvements for Tennesseans. This is an onsite position requiring you to be at the client site Monday – Friday, 5:00AM - 1:00PM. Candidate must be a TN resident, local to the Nashville. This role will sit within the larger Global Mobility Business Area. We partner with our clients across the globe to design thriving and connected cities and communities that enable opportunity for all and keep the world moving. Climate change, urbanization and digitization trends are requiring today’s mobility projects and systems to address an evolving set of demands from the world’s growing population. We design connected, sustainable solutions that integrate existing infrastructure with new technologies, and optimize the mobility of people and goods. Role description: This is an onsite role. Candidates must also be able to work alternate schedules and be available on-call as necessary. This position may be subject to short or no-notice work assignments and generally operates within an indoor, controlled-climate environment, although occasional field trips or site visits may be required. The role requires the ability to sit or stand for extended periods and the capacity to travel and be physically present at the Traffic Management Center (TMC) independently. Responsibilities include significant periods of CCTV monitor viewing, monitoring other sources of information, and frequent data entry, as well as heavy usage of telephones and computers. The work schedule is closely supervised, with monitored performance and routine evaluations. Additionally, there is potential for interaction with the public and media. Responsibilities include: Work in a dynamic operation environment with the primary goal of public safety for all roadway users. Operate access and control traffic management devices using TDOT SmartWay Central Software (CCTV, Variable Speed Limit (VSL), Lane Control Signs (LCS), Dynamic Message Signs (DMS), etc.) and other equipment to monitor the interstate and arterial corridors of the I-24 SMART Corridor. Activate appropriate response(s) to detect and/or report incidents, including, but not limited to, dispatch of service patrols, location assistance to first responders, and notification to the public Relay incident and roadway information to other TDOT departments and coordinate with Asset Maintenance staff to respond to roadway events. Use asset management system for project devices to monitor, log tickets, and update maintenance statuses. Manage special event operations as directed by TDOT. Role accountabilities: Employ various software applications to control ITS field devices, monitor traffic flow, and perform data analysis Cooperate with Region TMC partners (THP, TDOT, HELP Operators, Local Law Enforcement, Fire Rescue, etc.) as well as Emergency Operations Centers, adjacent TMCs and other TDOT Districts to coordinate resources for incidents. Provide guidance to responders and motorists during severe traffic-related events Post alerts, notifications, and messages as needed Support staff in identifying traffic congestion along the arterial network, based on pre-defined performance measures, while implementing pre-defined traffic mitigation measures in a timely manner. Performs other related work as directed. The ideal candidate will have experience in public safety, emergency management, transportation dispatch, customer service, or a similar environment. Strong interpersonal skills and the ability to work well within a diverse group are essential. The candidate should possess demonstrated abilities to write reports and correspondence, effectively take calls, dispatch via radio or telephone, and clearly communicate information over a radio system or network in a concise manner. Ability to use traffic control computer applications and familiarity with local roadways are required. Candidate must be able to multi-task and thrive in a fast-paced environment is important, along with competence in using computers, specifically Windows-based applications.  Qualifications & Experience: High school diploma or GED required Experience in public safety, emergency management, transportation dispatch, customer service, or a similar environment preferred Why Arcadis? We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together. You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you. Together, we can create a lasting legacy. Join Arcadis. Create a Legacy. Our Commitment to Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity employer. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law. Arcadis offers benefits for full time and part-time positions. These benefits include medical, dental, and vision, EAP, 401K, STD, LTD, AD&D, life insurance, paid parental leave, reward & recognition program and optional benefits including wellbeing benefits, adoption assistance and tuition reimbursement. We offer nine paid holidays and 15 days PTO that accrue per year. The salary range for this position is $49,690.00- $74,520.00. Actual salaries will vary and are based on several factors, such as experience, education, budget, internal equity, project and location.