Trainer

TTEC

Ontario, CAOn-siteFull time
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Pay
$50K to $55K
a year
Location
Ontario, CA
Work style
On-site
Job type
Full time
Posted
Nov 3
Today
Career path

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About the company

TTEC

Outsourcing and Offshoring Consulting · 10,001+ employees

We’re TTEC (pronounced t.tec). For over 40 years we have been obsessed with one thing: Helping the world’s best brands deliver exceptional customer experiences (CX). We're not just another BPO company. We're CX innovators, with deep understanding of what makes customers happy. We seamlessly blend human expertise with the power of AI to deliver optimized solutions across every touchpoint – from customer care and tech support to sales, collections, and trust & safety.

TTEC on LinkedIn

What you'll do

  • The trainer will facilitate onboarding and client-specific training programs while actively engaging new hires.
  • They are responsible for ensuring training is delivered accurately and on time while coaching associates to meet performance expectations.

What you need

  • Candidates must have a high school diploma or equivalent and at least 6 months of experience in training, adult learning, or a call center environment.
  • Proficiency with computer systems and a passion for guiding others toward success are essential.
  • Education: a high school diploma

Key skills

TrainingAdult learningCoachingMentoringOnboardingFacilitationCustomer serviceComputer literacyCommunicationPerformance management

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Perks

  • Paid time off
  • Wellness benefits
  • Healthcare benefits
  • Tuition reimbursement
  • Performance bonus

See full description on company page, apply now

Read the full posting here
Your potential has a place here with TTEC's award-winning employment experience. As a Learning and Development Trainer working onsite in Windsor, Ontario, Canada, you'll be a part of bringing humanity to business. #experienceTTEC What You'll be Doing Do you have a passion to train and guide others towards best practices? Do you love helping set someone up for success? In this role, you'll support and actively engage new hires in a training environment while facilitating onboarding and client-specific training programs. You'll work to ensure training is delivered accurately and on time while supporting associates in achieving training goals and performance expectations. You'll report to the Learning and Development Manager. We're looking for a Trainer to welcome and excite new hires as they start their new careers. During a Typical Day, You'll Inspire and motivate learners to reach for amazing Mentor and coach new hires within client training goals and time frames Bring your interest in helping others to start their career journeys successfully Deliver high-quality client product training What You Bring to the Role High school diploma or equivalent 6 months or more in training and adult learning or call center experience Foster collaboration and create an inclusive, engaging learning environment Support trainees by ensuring they have the tools, resources, and systems knowledge needed to succeed in their role Computer experience What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) The anticipated range is $50,000-$55,000 annually. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. As part of our hiring process, AI-powered tools may be used to assist in the prescreening and evaluation of candidates. About TTEC TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #LI-Onsite

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